Ochs Rent A Car LLC

My truck broke down and I needed a rental while it was being fixed. I used the website in order to reserve a vehicle for my needs. I found this to be very convenient. I called Ochs to confirm the reservation. The representative I spoke with was very helpful and friendly. I explained my situation and everything was done to accommodate me. I appreciate the service I was given finding a vehicle and picking me up so that I would be able to have a vehicle for work. That was outstanding service! However, upon arriving at Ochs and beginning paperwork, I was quite frustrated with extra costs that kept coming up. As a first time renter, I should have been made aware of the extra expenses beforehand. I was unaware of the $200 deposit required of me, as well as the cost of upgrading my insurance to full coverage as I only have liability. I charged the $200 to my account and may not receive it back for a couple of months. This information would be vital for anyone needing to rent a vehicle so they are prepared for costs that may effect them even after the return of the vehicle. Thank you for your service, but please consider explaining all costs involved beforehand!

I had some previous concerns and posted them. Mike Ochs contacted me personally, and made both issues right! A very stand up hard working owner. Always contact him directly if you experienced any difficulties this is now my go to Can am delearship here in Perryville. Thanks Mike!

The lady was super nice and car was amazing all in all great experience . Especially since I tried for hours at keller's trying to rent a car from ENTERPRISE to no avail I might add.

Wonderful customer service at the Farmington Location. Very informative and cheaper than the other local rent a car location nearby!

Worst customer service ever! Went to rent a car on the website, said nothing about cancelation fees or a deposit fee. Called and asked to cancel they charged me 46 dollars just because there website wasn't working right. (so it became my fault) Wouldn't wave the fee or anything. Told me I was wasting there time. Do not recommend going here! Go to Cape if needed! The manager is very money hungry and does not show any compassion! If I could rate 0 I would!