Map
Detailed Information
- Place Types Car rental
- Address 813 SW Croix St, Topeka, KS 66611, USA
- Coordinate 39.0043429,-95.6885366
- Website https://www.enterprise.com/en/car-rental/locations/us/ks/topeka
- Rating 3.7
- Compound Code 2836+PH Topeka, KS, USA
Photos
Reviews
Update: 6 days ago I posted a review about my extremely negative experience with enterprise. However I am pleased to announce that today I received a call from the regional manager who apologized for our experience and assured menwe would not be charged the damage we were falsely accused of causing. I am not sure if this speedy reply and resolution was due to my google review or my complaint to the Better Business Bureau... but either way I am very grateful for a regional manager that is understanding and reasonable.nnI walked into this location today and was hit like a wall with the smell of CAT PISS, and unfortunately that was the highlight of my visit. When my wife picked up this car a few weeks ago it was pouring rain and the young lady that did the “car inspection” with her was more concerned with her getting her hair wet than she was the car. My wife told her there is no way she could confirm if the car had any scratches or dings due to the heavy rain. Today when we went to return the vehicle we waited for nearly 10 minutes and there were no employees in sight. When we were finally approached the manager did a quick walk around the car and told us there was a sizeable dent on the trunk of the vehicle. He was not even outside for a full minute. When he showed us the damage it was a small ding that there is no way we did because we hadn’t even used the trunk. He then informed us that we had to pay $1000 TODAY or we would be sent to collections. NO ONE SHOULD EVER BE TREATED THIS WAY! Save your self some money and avoid this rat hole at all costs.
The employees at this location are the best. They care about their customers and give the excellent service every time I step through the door. Safety is top of mind for them, which can sometimes mean a change of vehicles last minute to ensure the ride is operating properly. I rent here often for work and trust each and every employee to make responsible decisions that will get me where I need to be. They always make sure I have a reliable ride that finds my destination safe and sound.
The car was nice sad we had to return it
Well, we didn't get the car we wanted which we reserved a week or so before the date we needed it. So much for having a confirmation number. So, we wound up with one of two SUV's, which was all that was left, and didn't have the good gas mileage we were needing. But the rental price was kept the same because they didn't have what was reserved.nnBut on the other hand, though we spent twice as much for gas than we anticipated, the SUV was a good ride. Smooth, quiet, more than enough room. Though it ate gas in Atlanta and the vehicle doesn't like the wind! When going across country, the extra room was nice.nnAnd in closing, I cannot say enough about the staff at the Croix location here in Topeka. 5 stars to them! Great guys and they made it a pleasure to do business with. Which my wife and I already decided, that we would rent from Enterprise again.
Nice people, quick in and out. They drove me to the car shop. I had a good visit
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