Enterprise Rent-A-Car

I just had a very bad experience at Budget and I was just passing by and thought that I would stop. I went to explain everything that I had brought with me , and they were so nice they took my ID and went in and checked. I use to rent for enterprise a lot in previous years and didn't know if everything would still be on file. They went in and check, it took me less than 30 min and I was driving out with a car. My car was totaled about 5 days before and I was suppose to get a car when it happen, and was told to wait and I was so inconvenienced because I had no transportation. The team of employees were very professional and polite. Thank you for helping in my time of need.

Enterprise made renting a car extremely easy. The had all my paper work ready to go. Thank you.

Our vehicle was great! We were able to get what we wanted and the service was great. Justin made it an easy process and due to COVID since we couldn't enter their office, we had to stand outside, he processed everything quickly so we could be on our way.

Customer service is terrible! Justin was extremely condescending to me because I booked a reservation on their website close to midnight for the following day pickup at 8 am. The website allowed me to make a reservation for a vehicle that wasn't available. Instead of him trying to help find me a vehicle, he decided to scold me instead of helping me, and never resolved my issue, nor did he care that I was inconvenienced. When I asked him if his job was to do customer service, he just sat on the phone silent with no response. He has no business being in management. His acts were less than and he should not be in the service industry serving people with this candor.nnI couldn't add another review, so I am adding to this one. To whom this may concern,nI put a complaint in with customer service, I also spoke to several local agents and complained to no avail. I am extremely disappointed with the service that I received at the Troost branch and just overall with customer service from my last rental experience. Here is the Google Review that I left below :nCustomer service is terrible! Justin was extremely condescending to me because I booked a reservation on their website close to midnight for the following day pickup at 8 am. The website allowed me to make a reservation for a vehicle that wasn't available. Instead of him trying to help find me a vehicle, he decided to scold me instead of helping me, and never resolved my issue, nor did he care that I was inconvenienced. When I asked him if his job was to do customer service, he just sat on the phone silent with no response. He has no business being in management. His acts were less than and he should not be in the service industry serving people with this candor.nnAlso I am concerned that you all don't take complaints seriously. However someone spending $800 with your company during a pandemic is serious and shouldn't be disregarded as I have been overlooked, by everyone at your company.nnThere were so many issues this last go round regarding reservations that I never want to book with enterprise again. I am questioning the ethics and moral of how your company is conducted, on a serious note. Especially regarding booking and member points.nnBooking a reservation online for a vehicle that's not available is absurd, especially considering how advanced technology is. Secondly, changing the point system on how to do a transfer was not only a terrible move, but one that is inconvenient for your customers. Also, booking from the desktop doesn't give the option to choose your points. I later found out, not because it is stated anywhere on the site nor because none of the four reps from enterprise told me, (because I am still waiting on a call from June, and July) but because I went to do the research to try to understand why I was never given the option to use my points when I made my reservation, then I logged in from the app online and saw it was available ( This should be made known the only way to use your points is if you book with the app) Especially if you are going to enforce the rule that you can't apply them later to the reservation. Because when you think your rental is being covered and that the supervisor would have the decency to do what is minimum in their job description and to call customers back who have concerns, and to see if they could accommodate the client for the many inconveniences and mishaps received by their employees. Later to pay close to $800 and can't even get a call back.nnI am disappointed that this is what customer service looks like in 2020. We are progressive with technology, and some systems, but extremely regressive with the quality of people that are being hired to work for corporations, it's alarming and questionable in so many ways.

Jordan was great! Challenger that was offered to me had a cigarette odor which was tolerable for other people but not for my daughters! He got me in another car ASAP without any issues for the same price! Thanks Jordan