Avis

Great Friendly Service.

Walked in, drove off!

I rented here at the end of the summer for a 4 day trip to see family in the area. I am a frequent American Airlines traveler and had received an offer from them for 2,000 AAvantage miles with an Avis rental of 4 days or more. When I got to the rental counter at the new airport garage, the agent noted the offer and the process was pleasant and efficient. 2.5 months later, there were no miles, so I called the CS number for Avis on the AA web site. I spoke with someone at Avis and all I got was runaround saying I needed to contact American Airlines, blah blah blah. The agent there said I booked on the wrong website, so I wouldn't qualify for miles. That's funny, because I booked on the link attacked to the AA/Avis email! In the end because I fly American alot, the CS agent at AA gave me the 2,000 as a goodwill gesture on behalf of the airline. Nothing from Avis!

Car rental service at Omaha airport.nnCounter service was fast and efficient. After shuttling to car location, was in car and on the road in a matter of minutes.nnCar selection was great.nnDrop off (upon return ) was very quick.

Rental car was dirty inside and out. It's like someone was eating granola bars and fried chicken in the car and they never vacuumed it. There is a weird sap like substance all over the outside of the car body and the windshield and mirrors that I had to scrub several times so I could see properly at night, it looked clean on the outside during the day. Over 41,000 miles on the odometer. Also, if you are use to Honda's or Dodges, Ford explorer's are opposite world.