Hertz

A whole new level of Hertz customer service, leaving and returning! 5 stars are not enough for this level of great service. Hertz should look into this location on how to provide superior service elsewhere.

Very impressed by the courteousness from Donna who called me the day after I made a reservation to let me know that the branch would be closed by my scheduled pickup time but helped me find another rental company that would be open. I appreciated that she took the time to help me even though it turned out I wouldn't be able to rent from them. It was very thoughtful and helpful.

They coo but they just need to answer their phone and be at their station at the right time so us customers can be serviced the right way. One thing that I do notice they upgrade the car if they know they gave you poor service

I gave them a 2 only because the car didn't break down so we safely got to and from our destination. I didn't do anything more than a 2 because of our experience with customer service, the cost, and the fact that they didn't clean the car... At all. We flew in and we were really ready to get out of the planes and airport. We got to the counter with our luggage and found that we then had to go to another area to find a worker to get a car. She wasn't at that one either but she came to us by then. We had already paid for the rental when we reserved it but then we got to pay the deposit and the add ons. In the end it cost twice what we expected. We realized that they didn't clean or sanitize the car when we found someone else's chew tobacco and receipts in the car. They offered us a discount on our next rental but there won't be another rental with them ever.

I had a great experience picking up and returning my rental vehicle. The staff was very nice and helpful. I pick up my vehicle after midnight and received extremely good customer service despite the late hour. When I returned my vehicle I left an item in the car. When I returned to retrieve it the agents went out of their way to help me.