@ Your Service, LLC

If I could leave this at 0 stars I would. I work at a medical office and had a terrible experience through one of our patients. We had called for the patients pick up after his appointment and was told a driver would be there within 15 minutes. 30 minutes after they were to be there we called again to check on the status of his pick up and was told they will call the driver to see what is going on and send some one right over. Another 45 minutes pass and we call again, only to find out the drivers have been sent to the wrong place to pick him up, never mind you, we had confirmed our office's address in the previous 2 calls. Finally, 2 hours after the initial call for the pickup (another 30 minutes after the third call) a driver arrived. The driver was apologetic even though this was not her fault rather the operators not relaying proper information. For a company who clearly (according to the website) prides itself in commitment to excellence, dependability, and putting the customer first, this whole situation is careless, negligent, and unacceptable. I *WILL NOT* recommend *ANYONE* to your service. Especially as speaking with the patient while waiting this seems to be a semi-usual situation with your service. I hope some major restructuring and retraining with your call center to driver communication is done if you expect to retain any customers or any amount of company growth. This is very disappointing for a company like this whose patrons rely on them for their basic needs.

This company deserves no star rating. As a manager for a home care agency we sometimes need transportation services to get our clients to their medical appointments. After reserving a ride weeks in advance, we were notified that the transport was unable to happen 30min prior to pick-up. They stated the reason is due to our company giving the wrong address. This is certainly not true. I find it disrespectful and unprofessional that the manager would blame their error on another company that uses their business and refers their clients their way. We will never use this transportation company again.

If I could give a Neg score I would. This was the worse medical ride I had ever had when I was riding home. Cab number 75 had complained about Germs and refused to allow us to sign our own initials while using her phone that had the app that WE needed to sign for.nnShe had also threatened to take us back when I had threatened her about Forgery charges, and I had stated that She was would refuse to do her job, and she said that she was a subcontractor and was allowed to refuse the medical ride.nnThe supervisor had told me that they can not refuse a medical ride. This driver needs to be fired.

Used this service to transport my mother in law to my son's wedding! They were punctual, kind and very reasonable...we will only use them to meet her needs moving forward!! THANKS!!

We used this van service for my father 3 times a week to take him to and from dialysis. All their drivers were prompt and professional. I would highly recommend them for your family.