Enterprise Rent-A-Car

Very helpful and professional. I felt confident in the sanitary measures taken. The car I had reserved had been taken so they upgraded me to a better vehicle at no extra charge. The check-out and check-in were very speedy.

The people at the Burlington branch were very helpful during my rental. My insurance company had to keep extending the rental and they were very cooperative. They are doing an excellent job of cleaning the vehicles for customers safety during the pandemic as well.

Molly Baker and her co-worker did great!nEnterprise corporate really does the local offices a dis-service by not telling customers you cannot reserve 2 vehicles in 1 name and with 1 credit card. What is the point in reserving 3 weeks early only to find out 1.5 days before leaving you can't have the vehicles you reserved?? Corporate also assures you local offices have the vehicle you need until you ask to speak with the local office and they tell you they have no cars that size --- 3 different cities I went to and same story.nMolly worked hard to get us the vehicle we needed and she succeeded. Car was extremely clean and rode well.nA couple things corporate....Molly needs more help to run with any kind of customer satisfaction & to put up with the grief customers dish out. And by the way...a Dodge Durango and a GMC YukonXL do NOT have the same amount of cargo space just because they have a 3rd seat! When customers ask for a Yukon, there is a reason.

Usually don't have to wait for very long and this place in Burlington Iowa I had to wait for over an hour getting the car but when we returned it Dillon was very friendly and had us out in 5 mins.. thank you Dillon for being friendly and fast... very good customer relations.

I was standing out in the cold, waiting for my turn. The van I had rented, from the website, was not ready. When my turn came I was taken care of very quickly. After waiting 1/2 hour for the van to be cleaned, I was on my way.