Enterprise Rent-A-Car

An unexpected situation occurred and had to rent a vehicle last minute.nnI was visiting family and friends in another state for a few days during Thanksgiving week. Makes it harder to find a rental car close by or opened without having to drive to an airport which is approximately an hour to an hour in a half away.nI checked a few places which were booked due to the holiday. Finally found a nearby Enterprise (Rental company of choice).nIt was 5:25 p.m. and they were 4.4 miles away, equivalent to an19 minute drive. I booked it and called to verify reservation as well as advising we were on our way, seeing as they were closing at 6 p.m. Very nice agent answered and immediately said my name and told me we were good on time.nnOnce we arrived, she greeted us warmly and was very polite and friendly. We gave our ID's and CC. She processed it and we headed outside for our inspection of exterior of vehicle. Very clean and new vehicle.nnReason rating a 4 not 5, was that we were driving a good distance after departing rental location and our gas guage was a bit under a quarter tank. I took a picture as the agent did remind us to bring the rental back with the same fuel amount.nI called to advise agent as she/we did not inspect fuel guage. She did apologize and said she would note it on rental contract.

They say they have a vehicle and sadly only have what they say they have around 50% of the time. DO NOT PLAN YOUR FAMILY VACATION OR PROFESSIONAL LIFE AROUND ENTERPRISE RENT-A-CAR IN THE QUIET CORNER. Go to Worcester or anywhere else. Yes the staff was friendly but they didn't have the car it was a different smaller car. Then it was a Nissan frontier shortbed verses a full sized pickup. I took a day off of work to complete multiple projects Enterprise costing me money. Left me hanging again.

I'm giving this place a 5 star review but it's due to the customer service I received! There was actually an issue with my own insurance and I ended up having to pay for the 3 days I had a rental car with no reimbursement. But Oniellia Robinson was also able to get the rental truck out of my driveway because the 2020 Rogue wouldn't start with any of the 2 keys when I tried to bring it back. But she seems to enjoy her job and I appreciated all the help she gave.

Great place to rent from. All the employees are really friendly. They treat you as if you're a friend, not just a reservation number, and the cars are always spotless. They also make pick up and drop off are extremely fast and easy. Definitely recommend these guys.

Very good service, the only issue i have with them is i left a pair of glasses on the rental i have and they never found them