Enterprise Rent-A-Car

I was surprised at how well I was treated when I came to pick up my rental. The young man... Mr. Alex was very courteous and very attentive. So imagine my surprise when I returned the rental that I didn't get that same courtesy and attentiveness right away. As we all know we have to social distance now a days and I welcome that but what I don't like is no acknowledgement and disrespectful purposeful distancing. The boy that was at the desk when I arrived didn't wave back to acknowledge that he saw me. So I called. He didn't pick up the phone in fact I know he wasn't worried about social distancing because he had another boy inside the terminal with him and neither one had on a mask. I waved my hand again and my phone I saw the boy at the desk look at me smile at the boy by the desk and they both bust out laughing. I waited 15mins (I was there waiting a total of 25mins.)... after that and then I saw Mr. Alex coming my way. He was once again extremely pleasant and attentive. If it wasn't for Me. Alex I would be giving this location a very bad review. I have to say Thank You Mr. Alex. You earned a 5 star rating (by yourself). Unfortunately I can't give it because, then that would mean I was completely satisfied with the overall service I received. I pray you get the recognition and get a raise for excellent work ethics and customer service. That other boy however should be fired.

FROM START TO FINISH ALEX AND HIS COLLEAGUES AT ENTERPRISE wEST hAVEN CT PROVIDED SUPERIOR SERVICE AND A WELL MAITAINED ALMOST NEW VEHICLE FOR MY PROBLEM FREE RENTAL / USE.

Awesome place to get a car great service clean cars friendly people can't ask for more and they don't kill you on prices either

Had a employee help us he was really nice! Friendly and answer all our questions. Reservation was switch from Milford CT. Thank you Mr. Dud83dudcaf

The service was great. fast in and out and very detailed.