Sixt Rent A Car

Wonderful experience. Was delivered on time. Very clean late model car ran perfectly. The staff was courteous and professional, especially Mohammed and Shannon. These folks made me think seriously about using them instead of the other companies next time. Kudos!

It saddens me to say that I will no longer be doing business with SixT Rental Services. I am apart of its membership program have not been more dissatisfied with the West Haven location. I booked a reservation for November 25th to November 27th to spend the holidays with my family. When I arrived to pick up my rental, I was told that I could not use my Credit Card for authorization because it was a secured CC without a chip. I had informed the lady at the front desk that I used the same type of CC for a past reservation in July of 2020 (documentation will be provided). She strongly urged that being impossible. She then proceeded to cancel my reservation because it was a secured CC with no chip. I was able to contact the corporate office for further clarification on the payment methods that was allowed and not allowed. The rep stated to me that the company does take secured CCs. If the card does not have a chip, then further verification would be needed. I felt very hurt at the fact that I was treated in such a manner. I even called my CC company and gave them permission to talk to the lady at front desk to confirm it being Secured Credit Card. The lady briefly spoke with my CC company which, they confirmed it was a secured CC and the company does not issue cards with a chip program. She was given “further verification” but still refuse to take my payment method. This made me feel that I was being discriminated against. I was not able to see my family for thanksgiving based off this manner. As stated, I will be providing documentation (CC statement) to Sixt Corporate offices proving that I used the same company (that doesn’t issue chip based cards) back in July of 2020. Take heed to my advice, please book somewhere else because clearly not all locations are in line with its company policies.

Great Experience.... Shannon and Muhammad was excellent make my trip easy and comfortable.

I like that they had the 12 passenger van I needed, I did a reservation on enterprise and they called me the day before to tell me that they did not had a 12 passenger van available, after I already had a confirmation number, I was happy I got it at Sixt with no problems, pick up took about 15 minutes and I had the option to drop it on a Sunday with no problems.nPrice was a little more than enterprise but for the peace of mind it was worth it.

A bit pricer then normal rentals, but its the customer service thats lacking. The only reason im giving it 4 stars instead of 5