Alamo Rent A Car

A new experiences

Front desk reception was quick polite and efficient. I was a bit nervous as it was my first time renting a vehicle, but all expectations were exceeded. I feel terrible that I cannot remember the awesome employee that assisted me on the afternoon of 10/15/20. She was dealing with a difficult customer ahead of me, but continued to be polite with a sunny disposition. I will definitely be back to this company on my next trip.

The pick-up truck I had reserved was not ready when I arrived on time at Alamo. The counter person went out and found it over by servicing- he took it into the car wash for all of 30 seconds and then drove it over to me. Looking over a wet black truck I missed several items that should have raised a red flag- first and most importantly this truck had two different set of tires - Goodyear on the front and Firestone on the back. Had I noticed this I would not have accepted this truck as this is a sign that this vehicle was involved in some sort of mishap especially since it only had approximately 26,000 miles on it. As I drove it home on Interstate 91 the truck began to shake and became squirrely, I was closer to my house so I went there and called Alamo. I was transferred over to emergency services I informed them of the problem and that I want another truck, the FIRST gentlemen I spoke to told me he called the Alamo branch manager, however he got the answering machine and left a urgent message for him to call me and advise that I should receive a call in one hour and if not to call back. The hour came and went with no call. I called emergency services this time I spoke to a Woman who called the Hartford branch again and spoke to the Manager who told her there is nothing he can do for me. I asked her if there is any other type of vehicle, I was told NO. I informed her this truck is unsafe, however I have an important meeting the next day and MUST be there on time. I had material that must be delivered there and that is why I need a vehicle with cargo room. Then we became “disconnected”. In the end I was forced to use an unsafe truck to travel overnight because there was on other option. Not a good way to satisfy the customer and make sure they are safe. I have been an Alamo customer for over two decades and it will be a long time before I choose them again.

The pick up and drop off were very easy and smooth. The staff were all incredibly friendly. The car was very clean and worked well. We got to chose from a variety of small SUV's. Ours only had 1,200 miles on it. Brand new. The rental car facility was a short drive from the airport. The vans seemed to run regularly so we did not have to wait long.

The rental agent was fast, friendly and exceeded expectations. With a late arrival I anticipated problems, delays and poor vehicle selection. Pleasantly surprised.nTo improve, the Enterprise van that transported me should have been labeled for Alamo. The bus was waiting right in front of me as I waited 10 minutes for an Alamo bus. The driver of the Budget bus queried me and directed me to the Enterprise bus. The driver was distracted texting... Not too bad, could have been much worse but should have been better.