Enterprise Rent-A-Car

Everything was quick and convenient. They upgraded me into another vehicle at a great rate. Very happy to deal with Enterprise.

The staff at Enterprise on North Avenue in Bridgeport CT were sooo efficient and courteous. I needed a last minute switch to my rental because I had an extra person traveling with me and I needed to switch cars because of the size. This was not a problem for them. They switched the vehicle for us last minute without hesitation. As I was on the road with the vehicle, I had a few questions come up and I called the office a few times. They had patience and were very respectful as they assisted me. The whole process was smooth. The vehicle was ideal and tidy. Even the automated service was great and I usually lose patience for automated services. I didn't have to yell in my phone one time..that's rare. I would recommend them, especially at this location. I dealt with a few people and their customer service was great. I will definitely use them again.

Worst experience I ever had with Enterprise. When I called to make my reservation, I was told to bring my ID and my debit card. I had to hitch a ride from a friend to get to the Enterprise location I was renting from, as I do not have a car. Upon arriving there, the manager helping me asked for my ID and my debit card and stated I also needed a copy of a bill in my name showing a $ 0 balance. I told him I was not advised of this and therefore did not have a copy on me, to which he responded that I have to pull it up on my phone. I don't have a data plan so I told him I can't do that, but if he would let me use the computer inside the office I can pull up my electric bill, but he refused. My ride had already left and was not picking up the phone and I was stuck there. I told the manager that now my ride left and I have no way to get back home, and pleaded with him to let me use the computer inside so I can pull up my bill. He refused again and kept saying that I should have had it on me when I got there, to which I responded that if I was TOLD to bring it, I would have, and blamed their sub par customer service for not relaying that information to me. Since it was not my fault, I begged him to be understanding and make an exception or at least let me use the computer there and I would have no issue pulling up a bill for him to verify. He refused once again and left me no choice but to WALK HOME 5 MILES AND BACK AGAIN just to get a piece of paper that could have been just as easily falsified to show a $0 balance (point is that this paper they ask for is pointless since they don't actually call the company to verify anything)nnSo this MF A**hole made me walk all the way home for nothing, was not one bit empathetic that I was not given correct information and totally unwilling to be a good manager and help the customer out. I will NEVER forget the day Enterprise made me feel like a fool and walk 10 miles for a useless piece of paper.n(Bridgeport, CT location on North Ave btw) stay way from this place by all means, nobody gives a sh*t about customers there.

They don't have a lot of cars to choose from and they still don't let customers inside. It's like they don't want to be around people. The ban was lifted months ago and they're treating the public like they're infected even with the mask on. SMH

It was a great experience the agent was insightful well manner and the process has never been so quick and easy going for me In past experience and they were very aware of Covid procedures and producal and followed them with ease