Avis Car Rental

This place is very unprofessional and does not take cleanliness seriously during the midst of the COVID-19 pandemic.nnAll standard size vehicles on the lot were extremely dirty; smelled of cigarettes, hair and other crumbs/dust all over, stained seats, and sticky gear shift/ steering wheel.nnThe representative did not take my claims maturely and initiated argument with me on how I am the only one complaining about these issues. The representative, not wearing his face mask properly, should know that during these unprecedented times “fine” or tolerable is not enough. A car rental should look new or close to it. He cancelled my rental with pleasure.nnPlease be aware and make sure whoever is conducting your transaction is taking YOUR HEALTH seriously.

This location is not up to typical Avis standards, as others have noted: (1) It's small, so you may not get the car you reserved. (2) There's only one worker. If he's out, you could wait an hour. (3) They sometimes don't have time to fill the tank, and you're expected to return it as it was rented - impractical if it's nearly empty. (4) You must sign a form agreeing that there's no damage, but the garage is very dark, so damage isn't apparent.nnUpdate: Be sure to keep that pink damage copy for a long time. They didn't enter damage into the computer. I got a bill for over $1000 more than a year after the rental. If I hadn't kept the form as proof, I would have been responsible. It's probably good to take some pictures on return so they don't hit you with a bill for the next person's rental.

Needed a car quickly, found here for $400 for 48 hours which is fine. Then the car I got was dirty, I needed to do the inspection in a dark garage where I barely could see anything. When drove outside I saw black smears on the roof carpet. Went back to complain that I don’t want to pay a fortune at the end for excessive mess - of course I was promised that I won’t. Writing this review just to register the time that the car was already a mess right after I got it. Other than that, I would expect cleaned cars from a rental company, especially for this price. I’ve rented a tons of cars in my life, never needed to sit on others’ crumbs so far..

I rented a 7 seat SUV for 4 days. The price was excellent and threw process was fairly quick. The staff was friendly and informative. My rental was waiting for me and the car was one of the newest models with all the newest tech.

I made a reservation and came in because my car was in the shop. They made a big fuss saying they weren't sure if there was a car for me as they were really busy (what is the purpose of a reservation? I would've booked elsewhere if I knew they might not have anything!). Then Kumar told me they wouldn't be able to rent to me if I had bad credit (out of nowhere, never asking for a credit card). Felt like I was being judged for showing up in a t-shirt. Then when he printed the bill there was a 7.99 charge. I asked him what that was and he told me it was for free roadside assistance, he applied a coupon, and you could see that my daily rate was the same. I ended up having to call in when he wasn't there and arguing with someone else to get it removed as it turns out it wasn't free and there was no coupon applied. Thankfully, she honored her word and removed it. The entire situation was unnecessarily stressful and upsetting. I don't think I'll return.