Enterprise Rent-A-Car

Normally don’t review but I had to in this case. This place is awesome! The staff was efficient, fast and very friendly. The car was amazing I felt safe and secure driving my family on vacation in it. Pick up of the car was fast and even faster dropping it off. The price was as expected. Can’t beat their prices!I would and absolutely am going to rent from them again and again.

Very swift and complete process for obtaining rental car!

Was trying to rent a car for my husband to get to his grandfather’s funeral. Was told the price of the car. He was waiting for his pick up so I called to find out where they were. While on the phone, I asked the price of the vehicle. I was told the price plus $200 deposit hold, which he was never informed of. This place is a joke!!!! Hold $200 for him to drive the car 4 1/2 hours and return it when he got to where he needed to be. Will never use enterprise again and will inform everyone we know never to use them. HORRIBLE!!!!

The vehicle smelled like pot from the first day we rented. I did make the young man aware of the smell as it made me feel sick to my stomach. He did apologize, but, did not ask if I would like another vehicle. I was constantly worried I would be pulled over and they would ask me to search the vehicle that is how strong the odor was. I purchased 8 large new car scent air fresheners that did not touch the odor. I did call the office back to ask for a different vehicle, they said they had nothing available until the following Sunday. I like the convenience of the lot, I'm just disappointed I had to be sick to my stomach from the odor and from being worried. I found pot buds in the console, which tells me they did not clean the vehicle from the last customer. That is equally if not more concerning.

I would not even give Enterprise one star. You have to click on one star to get this to post. Just know I was forced to give them that! I just spent thousands of dollars with the company over the last month and I will NEVER use them again after how I was just lied to and deceived. They need to do a better job at training their employees so they are all on the same page and don’t feed customers different stories. My total that was emailed to me was $114 and the charge was actually $153. I was lied to about where I needed to drop my rental back off. I was lied to about it being mandatory for me to use their insurance. I will tell everyone I can about how awful this month has been with this company. Not once did anyone step up and say they were sorry.