Hertz

Honestly I'm in disbelief this place has good ratings.. only 1 car on the lot for me, this rental car has been in a collision they didn't fix aside from jamming the bumper back on.. fender well is flapping, passenger rear wheel bearing is howling, has NEVER been cleaned in its 35k mile life, hair, coffee, dirt, everything all over dash, console, shifter area, carpet. Things a total mess. They also don't understand the car was paid for on behalf of a corporate account and required a credit card to finish the rental. If I didn't have to leave immediately for business I would have walked over to enterprise next door..

The Midlothian, Va location is great and the manager and staff and polite and professional. I never had an issue at this location.

Literally the worst. Was in a horrible accident with my wife and 3 small children, and our car was totaled. They sent a Toyota Corolla to pick us up.... so 5 of us, and 3 being in car seats. Then we went through the whole billing procedure when we finally got to the store and they were trying to have us rent the Toyota! We couldn’t even buckle the car seats altogether in it! We were also asked to charge over 1000$ of our own money (State Farm was covering charges for rental) for a special insurance. Every time we asked questions they couldn’t fully explain it. They charged our car for $50 before we finally said we would go next door to enterprise. I asked the lady if they $59 would be going back on our card and she said “uh I think, It should I think”. We went next door to enterprise and were in and out in 10 min in a mini van.

Hertz staff here are top notch! Easy to get to your car and go. Always have cars available - I use this location often.

Eh. Is what it is. We had some miscommunication and ended up being overcharged, employee argued with my wife for 45 minutes over the phone. In the end they never rectified the overcharges. But the rental itself was reasonable and the car was clean.