Thrifty Car Rental

Another bad review for these guys! Stay away from them if you possibly can. I just booked a reservation for a city in which Thrifty is the only car rental place. The website would give me errors to call the call center to book the reservation because of some issue. I called in and the representative was not very helpful and ended up wasting over an hour of my time making the reservation. What happened is that she booked me a car they didn't have and didn't even look until the end of the phone call. Then she changed the rate on me to almost double the quoted amount. I asked to her supervisor to get this sorted out. The supervisor did not care at all about my issue and refused to offer me any discount on my jacked up rate. She even lied to me during the conversation about some things that were not worth lying about. Save yourself some trouble and just go elsewhere. There are enough 1 star reviews on here to go use another business that might care about their customers. Bad way to do business. And a $20 discount on my rate could have made this better but instead I was told they were unwilling to help me. Just not good you guys. Abby and Rose were the two on the call that caused this situation. I thought maybe other employees cared more than them but after seeing their ratings here I can see that the whole company must be run this badly.

Woud be a zero star if i could. Would never use this place in Idaho again service was junk car smelled bad gave my family a head ach but had the car for 4 days so i had to drive it. no one checked on damage. And all I got was sorry and 30 bucks back LOL thanks but no thanks

This company likes to cheat people. After telling them I didn't need any extra add-ons. The receptionist added that it would help her because she gets incentives. I declined she told me a I needed to sign for few things one being that I'd be the only one to drive the car and two sign for the car. Then noticing what I was charged for moments later I tried to call in and they told me their hands were tied til I returned the car. So I called after and they told me that it didn't matter because in signed for everything. So even though I was lied to and signed something under false pretenses because a lady wanted to make a extra buck I'm now out for over $100. Honestly Thrifty and Dollar are not worth your time to rent from. Especially since they wouldn't help me especially after being a monthly reoccurring customer.

I have delt with Thrifty the last 3 times I have gotten a rental in Boise. Every time I have been lucky enough to deal with Danielle. She is wonderful. She is always so pleasant and helpful. I know as long as she is working there I will be renting from them. Also the return was quick and the guys were so funny. Thank you all for making my travel easier.

Poor service I called the local number got some one who I can barley understand. Then tried to explain the online price when you book is different than advertised. All she cared about was booking the car instead of honoring the correct price and check the website.nI got mad after about 20 mins hung up booked so.e where else.