Hertz

Had an extremely rude experience with the guy at the check-in counter. First I had to wait because he left for a store run. Then even though I had a reservation made through orbitz with a hertz confirmation number, he said they didn’t have any cars available and I shouldn’t have booked the reservation through orbitz. It was my fault. He did not apologize or try to find a solution. I will not rent from hertz at Erie international again.

I booked a car the day before for 8 am pick up. I arrived the next day to pick up the vehicle to find that no one was in their office. Their office hours online and in the airport claimed they open at 8 am but when I finally gave up at 9:15 am, a Hertz employee still had not arrived. When I arrived there was no one at their counter to process me and when I called customer service and were totally not helpful. After waiting at their office for an hour , an airport employee attempted to help me but I had lost all confidence in the transaction. This person was not a Hertz employee and therefore could not properly address the situation.

Great on the phone but denied once I drove 2 hours there.

Terrible they rented a car to us that had expired vehicle registration. And the car wasn't cleaned properly at the Erie PA airport Hertz location before we rented it for one way rental. I will never recommend Hertz to anyone.

Excellent customer service, great hours and selection. Thank you John for a top notch care. Would highly recommend.