Alamo Rent A Car

Check in process was super fast and easy. I was in/out in only a couple minutes. They even gave me a choice of 3 different vehicles--never had that happen before.

We will never again use this company! We were on a toll road and stopped to pay cash at two different tolls on a particular route in our rental car. At the exact same time, we were being charged by the rental company for these tolls, plus an added FEE by them for having the pleasure of paying our tolls for us! Wow, thanks for this incredible service! Advice:. If there are tolls, drive right through or you're just going to be paying double!

Rented a car from Alamo in North Carolina. The people were really nice. But I purchased the extra insurance online. Then when I picked the car up the lady said they don't honor the insurance online. So therefore I had to purchase their insurance. If i had known that I would have gone through my insurance and gotten insurance cheaper. I guess I will know for next time. I also went in and had another driver added to my car and told them I wanted to add a driver for two days. The people signed up the other driver and didn't mention that the person is signed up for 5 days. I asked for two days and they didn't say anything to me. We asked them if we called back to add the other person for one more day if we could do that. They said yes. But I guess it was added for 5 days anyways. Didn't know that. I tried calling the airport (Wilmington) to get a refund for 3 days. I kept getting actual Alamo place not the airport. The guy I talked to refunded me 2 days. He said if I wanted another day refunded I would have to call the airport. I told him that is who I have been calling and I get actual Alamo not the airport. He said they must be busy and the call goes to actual Alamo. So I would have to probably call the airport and ask for the Alamo rental area. Wow.. what a pain!!!

I made a reservation, have a confirmation number, showed up to pick up my car and they tell me when I get to the desk that they have no cars. Megan was very nice but I still don't have a car to use. She stated it happens all the time. I would book with a different company.

Go to Enterprise. Cheaper and easier to work with.