Hertz

Amazing service at Hertz Yakima Airport this week! I recognized the young woman who helped me from EAT and she is a delight! Even behind a mask I could see her smile. Personable, helpful, and just plain wonderful! I believe her name is Zeva! I am Hertz Presidents circle and have been renting for years! This young woman is an asset! Thank you for the great experience!

I'd honestly give Hertz negative stars if I could, the only reason I'm giving 2 stars is because the rental itself was clean and gave me no problems to drive while I was driving it. I will not be coming back ever again. I prebooked my car through Expedia for an 8 day trip, I selected that I wanted the collision damage protection and was quoted about $850. When I arrived at Hertz the guy who helped me, Kevin, was on the phone laughing and joking with whomever at his desk behind the glass door and after five minutes of waiting he finally without getting up from his desk or anything raised his finger to me in the 'ill be there in a minute' motion really rudely like I was inconveniencing him. He finally came out and was helping me with my reservation. He asked me all sorts of personal questions about my trip that came off in a really weird and creepy way that made me feel uncomfortable and had really no importance to the renting of the car. He told me I HAD to have Hertz's collision plan and that he would be putting it on. I was frustrated because Inalready paid for a collision plan with Expedia and didn't understand why I was required to have more coverage. I tried to stress this and he just said I had to have it so I let it go. I only let it go because I didn't think it would cost extra or that much because he didnt tell me what it was going to cost, just that I HAD to have it to rent the darn car. I checked my account after my trip and my bill was over $1,300!!!! I am LIVID. This is fraudulent! He never even told me what is was going to cost and since he said it was required I assumed it wasn't that much because I have no moving or driving violations. Plus I had already paid for collision through expedia. I am going to call customer service and hope someone contacts me asap about this. I will never come back.

I’m so extremely upset with this company. It has been my worst experience in my whole life. I was involved in a car accident and needed a rental and they chose hertz for me. It has been a hassle since day 1, they don’t communicate with the insurance, and charge me instead. What a nightmare I will never go here again or recommend to anyone.

The customer service could use some improvement. I was told that the hold on my account would be released by Wednesday. It is now Friday and I've called twice about this hold and Kevin informed me that Hertz released the funds on Monday and to call my bank. I called my bank and said the hold had not been released. Called Hertz again today and spoke with Marina -- got the same run around with the 800 number for Hertz National. Called that number and it's just a recording.nnFebruary 27, 2020 - Still stand by this 1 star rating. Had a rental reservation on February 27, 2020 at 3:30pm. Upon arrival, I watched the manager, Kevin, leave and get into a car. 30 minutes later, he had not returned and I called the local number which I realized was forwarded to a cell phone in the office, which was wide open. I also called the Hertz 800 number and they were extremely unhelpful. 45 minutes goes by and there are still no Hertz employees. An hour later, an employee arrives who was on her lunch break. She apologized for the inconvenience. There is a problem with the management at this location and it seems no matter how many times I've reviewed/complained about the lack of customer service (from Kevin) nothing happens. Will not be renting from Hertz again.

I have had terrible customer service with this place for an entire month. I was supposed to pick up a rental and they turned me away. I had to call 7 times to get my refund. I now just got word that they have finally processed my refund but it took them a month to process my refund after I've had to keep calling and calling and calling. This place is terrible and has terrible customer service. I will never go through hertz again ever this was my 1st time getting a rental and they have completely ruined that for me thanks hertz.