Enterprise Rent-A-Car

An early departure required late pickup the night before and drop off the last day by closing to avoid the extra charge. Mgmt has changed from Cassandra, who was exceptionally focused on the customer. Logan is the new manager and done new young kids who either don’t care about the business or the customers. When I picked up the car, they had “washed it”. As I inspected it before taking it, I noticed it was wet. In a closer look, it had not been scrubbed around the dirt-stained headlights, windows or windshield. In fact, even had the “new car” numbering on the rear passenger window. I told the guy who didn’t seem to be bothered by the comment on the lack of washing.nWhen returning it, it was 4:35 pm, I was home (15 minute drive) and called to ask for them to drop me off because there was nobody at home when I got there. Previous managers had no issues with such a request. The guy suggested that I keep the car till the morning because he had nobody who could do that. I asked him if he would charge extra, he said he would have to. I was confused because this is standard service at Enterprise. I told him I would figure it out and went there to drop it off. I walked in and there were 3 additional people just seemingly hanging out.nSuper disappointed with the new approach to caring for customers.nBring people like Cassandra or Eric back or teach these whippersnappers how to treat the reason for their existence better, namely the customer!

I've been renting from them for years. What can I say ... it's 2020 and following suit with nothing going right. We picked up the car a half hour before they closed because we wanted an early start the next day...got charged a full day for that. Things happened that the dog had to come. I covered the back seat but hair was in the carpet and it was raining so I couldn't get it vacuumed.. that's $70-$100 extra... was also charged $10 each day for my husband to drive (I'm waiting to be refunded that). This year's selection was awful..my husband is a tall man and had two vehicles to choose from neither were comfortable. In past they had a great selection. I'd say give them a try it might have been just the timing.

Not contacted ahead of time. Given car above my insurance rental allowance. Nice car. Clean inside. Outside dirty. Windshield filthy. Only 1/4 tank of gas. Very different from past experiences.

I’d like to share my worst experience for the benefit of people who like to rent at this place. I have rented vehicles three times at this enterprise location in Bloomsburg, PA. Every time I received a call from them half an hour before my pick up time saying that they didn’t have the vehicle that I was confirmed online the day before. After my protest, they call back and say they do have an upgraded vehicle and I’ll need to pay extra. This literally happened three times and I ignored the two incidents but now I really believe that these people are up to something and wanted to leave my feedback. I’d recommend enterprise corporate to seriously investigate this matter for the benefit of their customers and consumer fair practices. I’d certainly avoid this location in the future.

There were a few things that I wasn't happy about with my experience. One they upgraded me to the next level vehicle and CHARGED me the extra $4 a day without asking. They just assumed that was going to be ok. If they didn't have the type of vehicle I reserved there they should have not charged for my upgrade. 2nd, I had called about my reservation and they called to confirm a few days prior and never once told me that the daily insurance was not added to my quote. That added on an addition $80 that I did not have. I did really enjoy having the car I did. And they did allow me an extra 35 mins when I returned it because I had so much to unpack from it, so that I am grateful for. Aladdin when I got there I was pretty much ambushed at the door. I wasn't allowed into the building. Due to COVID I understand but I truly felt ambushed and I could not comprehend alot of what was being explained to me because I be was trying to ward off a panic attack. If employees are reading this please keep this in mind when approaching people. You can't just run up to everyone. I felt pressured to pay the additional upgrade fee that I never asked for as well. Very poor customer service in those areas.