Enterprise Rent-A-Car

Just updating this review from a 1* to a 5*. I’ve been renting from this location for years but stopped for awhile after some bad experiences 5-6 years ago. A couple years later, I decided to give this location another try and was very pleasantly surprised. They have totally turned things around and completely redeemed themselves. The current team there is awesome and I am always “completely satisfied” with the experience. I rent from them 2-3 times per month and I highly recommend this location now! Great Job to the current team! I’ll be renting from them exclusively from now on.

Rental was great. No complaints!

Customer service is excellent and they helped me a lot and explain every detail. If I need rental car, I will recommend this place. Super! Thank you so much!

I reserved a sedan. An agent called me to ask if I would take a bigger vehicle because they only had one small car left. I told the agent I did not want a bigger vehicle. I called the 1800 number so they could find me an enterprise location that had a small car available and that's why I reserved at that location. The agent reluctantly agreed. While in route to pick up the vehicle, about thirty minutes after the first call, the agent called me back again to say that there were no more sedans. He said that I would have to take a mini van. I was upset because he rented the car I reserved. I still had 45 minutes before my reservation time. The agent told me they don't reserve cars. I had no choice but to take the mini van and although my reservation was for a sedan they made me pay the extra cost for the larger vehicle that I did not want. I had the car for a week, and despite me asking for a call when a customer returned a sedan, they never called so that I could switch into something smaller. Two of the agents lead me to believe that I could not use my own insurance and that I had to use theirs. Once I learned that was untrue I went to the location and had them switch to my own coverage, by then I had already racked up a nice bill. My experience was terrible and cost me more then what I would've had to pay had they practiced good customer service.

I've used this location multiple times now to rent cars and it's been a pretty good and quick experience. They have a diverse selection of vehicle options that really make it easier to choose the appropriate vehicle for your needs. I highly recommend this location. Don Clark of DrexelHill, Pa