Autorent of West Chester

Alyssa is great, she always comes through if I need something last minute.

I was planning to fly for Thanksgiving but with the second Covid wave, I decided last minute to drive. I called around to the national chains, but most of them did not have any vehicles available that close to the holiday. Then I found Autorent WC and Alyssa was great to work with. She got me in a vehicle at a very competitive price with unlimited miles.nnThe transaction was very seamless, and the team went above and beyond with cleanliness and making me feel very comfortable with the covid precautions. This was a great solution for holiday travel.

Tried this place out for the first time and was not at all impressed. Alyssa - the young lady I dealt with - seemed to be very annoyed when I had a question or concern. When I picked up the vehicle she didn't want to go out with me to look at some dings in it that I didn't want to pay after I returned it. and they weren't noted on the paperwork she gave me. When I did return it it was raining and she seemed really mad that I wanted her to look at it so there were no surprises later. The service department is right next to her desk and I offered to drive it inside so she wouldn't be inconvenienced by the rain. I've never been treated like this at Enterprise. If this dealership wants to rent cars they should find someone with a better personality who doesn't act so inconvenienced by her job.

Alyssa is an absolute gem! I have rented from them multiple times, every type of vehicle from a sedan, SUV, to high-ceiling cargo van. I have been pleased everytime, and rental cost is very competitive

I rent the car many time before in this location never hade e problem , but this time was different story ,the manager in west Chester location she is very unprofessional first of thing I called and made e reservation next day I go there she don't even have my name anywhere ,she all remembered she talked to me in the phone so we had to start all over again, than I got the keys Saturday but did not take the car until sunday , when I turn on the car the tank supposed to be completely full ,but was missing about 3 to 4 gallons and I said is ok when I get back I filled it just like that and I did , next thing I know when I see my credit card I got charged more than $ 30 because I did not fill the tank all the way to the top , and that Alyssa Collon she is the manager the one just stole all that money from the costumer, so just for anybody they have to rent there watch her she don't scam you like she did in my case