Enterprise Rent-A-Car

I’ve always had great experiences with Enterprise. I usually rent from the West Chester, PA location and have found the staff there to be especially helpful, efficient and friendly. Covid procedures are in place and interaction is fast. They also have several high-end vehicles at great prices - fun to give them a try! I needed to extend my rental by a few days the last time I used Enterprise. All it took was a quick phone call - no problem at all. I highly recommend!

Convenient location. SUPER polite and friendly staff!! A pleasure!

A+!!! This was my first time renting a car - I’m now asking myself what took me so long? The staff were all so kind,helpful, & professional!! The process was so straight forward - super reliable, easy, convenient & extremely economical!!! I usually Uber around town but I do believe I found a “hidden gem” in renting for even just a day from Enterprise in West Chester! They also picked me up from home and dropped me back off upon returning the rental.. that service alone speaks volumes about their amazing customer service! No more long wait times for an Uber for me! I Highly recommend!!! Five Stars!

Fast and efficient. Never any issues.

Had a car for about 20 days from enterprise at 707 E Market St in West Chester due to being rear ended by another driver. Will never go there again if I need a rental. Staff manager Emily was extremely rude on the phone when I tried to set up an appointment time to come in a pick up a car that was reserved for me. Upon meeting her face to face to pick up the vehicle the experience wasn’t much better, I felt rushed by her and she spoke extremely fast when going over the rental agreement and checking the car and documenting any damage prior to me taking possession. Upon returning the vehicle to enterprise I had an interaction with Jordan who also spoke just as fast as Emily when taking my keys and trying to explain to me that they would check in the vehicle to make sure there was no damage at a later time and that I was “all squared away” and could leave. Over the next couple of days I received several phone calls from staff at that location including both Jordan and Emily trying to confirm whether or not I had returned the vehicle to there location. It seems that the day I returned the car they had 3 other vehicles that were identical to the one I had and their “computer system“ had issues confirming the fact that I had already returned the car. They obviously need a better check in/return policy so that the inconvenient phone calls after the fact don’t happen. Renters beware, if this location is close to you and you need to rent a car, go to a different location. The additional time you have to spend to drive to a different location will be worth it.