Enterprise Rent-A-Car

I made the reservation 2 weeks before I needed the vehicle. I believe it was to be a mid size car. When I called the day before I was to get it, They didn't have any record of it. I even had a confirmation e-mail. They did not have what I requested. They gave me a Jeep. When The person dropped the vehicle off at the repair shop, he did not go explain things to me. The vehicle was not clean and there was a lot of trash in it. Very disappointed.

The associates were very misleading & pushy. They would not answer my questions directly and were very short. I had to have my insurance company call on my behalf and they literally lied to my claims person. Told her a complete story about issues we were having. Very frustrating experience. You want to be treated with respect and like a human being. This branch made me not even want to rent a car anymore.

Got a 2019 Subaru Outback that was basically brand new! Couldn't figure out the GPS navigation in the head unit, but the ride was nice and smooth and the car was sparkling clean.

Helpful staff but not readily available to come pick you up. Some locations are able to with little notice (Newton Square, PA location).

Staff was very nice..SUV was smaller than what I reserved...car was also missing a hub cap...not happy with both of these issues...I have rented from Enterprise many times before - cars/SUV's always looked nice ud83dude21