Budget Car Rental

Kind friendly service

Customer service was really poor, and because it was a manager who was dealing with us, it was even more disappointing. So, we then had to deal with the owner; the owner said she would follow up with us by cc’ing us on her communication with the location where we picked up the car. That never happened despite her insistence that she would do so. And she was so insistent because I was so doubtful (rightly so).

This place has horrible customer service, it was closed for over an hour in the middle of the day when I was trying to drop the rental off and had to run back out to do so. The 1800 number was terrible, I could not understand the person on the other line. I waited on hold for over 25 minutes to speak to a supervisor who did nothing.

Horrible, What they always try is to just charge you extra. Put a hold only account for a week even though i did not rent the car and their mistake was they charged me before they offered me a fair price. I am gonna bash them today.

We use these guys quite bit during our busy season and they always come through. We have been really pleased! Cars are always there and are clean!