Budget Car Rental

I don't normally post on google reviews, but I had to share my unpleasant experience... Middle of August I booked a moving truck to move to our first home. We had plenty of time to shop around and Budget was the best deal so that's why I chose them. At the time this was a good 3 weeks before we moved and booked the truck. The week of the move, Budget Colmar called us less than 36 hrs before the move to CANCEL our moving truck because there was none available. They said there was nothing available within 50 miles. Budget Colmar left us truckless, so we had to scramble to find a moving truck (which was difficult due to the short notice they gave us, plus the Covid-19 chaos on businesses didn't help either). We were able to find a truck with another company but paid over double the price of the budget truck.nnAt this point I ended up writing to the direct customer service for Budget, they were fantastic and was able to reimburse me for the price difference of the two trucks.nnHowever, this gets better which led me to post this review, Budget Colmar canceled our truck, but proceeded to charged us $75 for NO SHOWING on a truck they did not have. Yet again I contacted the direct budget customer service line, they were a life saver and gave me my money back.nnAt the end of the day I want people to be aware, especially first time home buyers who need a moving truck, that this budget is not reliable. Even the weekend before our move I went to the facility to try a make a change with the truck and they did not tell me that there was any issues with my booking. It's very disappointing and the entire experience was beyond stressful. We do not plan on going to this location ever again and will not be recommending this location to anyone.

They don’t have delivery car service + they charge you 10$ extra for every day extension + expensive prices compare to the rest.nThe good thing is the staff

Every time I call, I get placed through an automated system. I don’t want to talk to a robot all the time. Hire more staff if this is an issue

I definitely would not use this place again. I made a reservation for a full size SUV about 2 weeks before I needed it. Called a week before to make sure my reservation was still good as the price they gave me was much better than Enterprise. Well they said the price was for a compact SUV! Bait and Switch is what another reviewer said and that’s exactly what they are doing to me here. What a sleazy operation. I have rented from them before but never again.

Picked me up on time. Had things ready for me when I arrived. Good service and quality.