Enterprise Rent-A-Car

We use Enterprise a lot. We are going on our second month renting (long story). They make everything so easy and the employees are so genuine and personable. If you’re on the fence, choose Enterprise. It’s worth every penny.

Altoona was a bit slow on the pick-up end of getting the rental. They did give me an upgrade ( positive note for them) car was in great shape but wasn’t cleaned between uses it was used to pickup another customer. The staff in Auburn, Maine were great. Quick check in and explained everything to me

I've been renting from the Altoona, PA office for several years. The names and faces have changed but quality remains the same. I've never had a problem with any car I've rented from them. Great customer service and great cars. Thank you Enterprise!

First off, a 3-1/2 star rating would probably be more accurate, but that's not an option. We rented a vehicle for a trip from PA to AL. The first issue was with the satellite radio. Every time we turned the vehicle off, the XM radio would stop working. I think we called 4-5 times to have refresh signals sent. Eventually we stopped calling because of the other issues we began experiencing. While in AL we experienced mechanical issues with our vehicle. A Google search revealed that it was a common problem on this particular vehicle. I spent hours on my phone calling the branch I rented from, Roadside Assistance, other local branches (trying to find a vehicle to swap out), and even a local Nissan dealer to get info on the issue. I'm not upset that the vehicle had issues; that happens.nnMy frustration was that no one at the branch or with Roadside Assistance took charge and got everything straightened out. I had to keep calling and re-explaining the situation only to be told that I had to call someone else. I wanted someone to take the bull by the horns and get it resolved.nnUltimately, the branch that I rented from did find another vehicle for me. That local dealer made all the arrangements to swap vehicles and we made it home safe and sound. Every person I spoke to was always pleasant and kind (despite my frustration), and we did receive a nice discount for our troubles. I would not hesitate to rent from Enterprise again because ultimately, if they didn't have such a large network of dealers (and great roadside assistance), this could have been a much worse experience.

I highly recommend this company. I rent vehicles often and I am happy with their service and my many rides over the years. They have given me free upgrades several times and I enjoy having a new vehicle for long trips.