Enterprise Rent-A-Car

The young lady who assisted me was pleasant, professional, and very helpful. The entire transaction took less than 20 minutes from the time I arrived -- despite there being a couple of customers ahead of me. I would certainly choose this location again.

I rented two cars this past week. The first rental went great, then i reserved a standard pickup and things went downhill. They didn't have a standard, even though i was able to reserve it online, so they had me pay more for the large truck. Not the end of the world, but i was not happy i had to pay more than i wanted as it was their mistake. Today, i reserved the large truck (and paid the insurance) only to receive a phone call that they are completely out of all their trucks. Why would i be able to reserve something that's not available? The first time i could get over, but after it's been done twice, i will never rent another car from them again. Twice is no accident or glitch, they purposely allow you to book whatever you choose, even if they don't have any available.

I would choose a quarter of star if I could. Rented a Thursday evening 7:57pm I got a flat tire on the interstate. Well I could go on and on but I waited 3 HOURS for enterprise roadside to answer the phone. I was not charge for my rental but that was only after complaining. This is very disappointing. The manager tried to pass blame on Covid-19... LOL. What ppl can't answer a phone from there sofa. All I can say is I will never rent with them again. Situation could have been much worst very dangerous and poor business.

Terrible customer service! Rude, sarcastic and has a very derogatory attitude towards Hispanics. My daughter needed to rent a Tahoe which we had rented previosly on line more than a week ago and when they got there a man informed them that they only had minivans. They didn't have a credit card so they were asked for proof of residency with a receipt. They showed an online account of the water bill, a pay stub, a mortgage receipt but he wouldn't accept none of these all the while with a very sarcastic and derogatory attitude. They left the place and went to Hertz, in less than 5min they were in and out with an SUV for a better rate and treated in a courtois manner and with respect. Hispanics beware of this place...n‐‐----‐----------------n¡ El servicio al cliente es terrible! Rudo, sarcástico y burlón con los hispanos. Mi hija necesitaba alquilar una Tahoe lo cual hizo la gestión en línea con una semana de anticipación cuando llegaron a este local le informaron que solo tenían minivans. Ellos no tienen tarjeta de crédito pues le solicitaron prueba de residencia. No le aceptó ni un recibo del agua que se paga en línea, ni el de la hipoteca ni el último talonario del trabajo. Se mantuvo en una actitud burlona negándose a dar el servicio. De allí fueron a Hertz donde los trataron con mucha cortesía y amabilidad. En menos de 5 min salieron de allí con la guagua que necesitaban a un mejor precio. Hispanos cuidado con este sitio...

Great customer service at 5045 Pottsville Pike location. This is my fourth time renting at this location. The employees there go out of their way to accommodate customers. I highly recommended this location.