Budget Car Rental

Located inside the airport. Not 24 hours. Decent selection of automobiles to pick from.

Horrible experience there was no one at the counter and when we call the customer services number on the sign the employee was rude and stated that she was getting an oil change for her car and can try and be back in an hour. We had to get a refund and get a rental from the service next to them because we could not wait an hour or more depending how long they would take to do an oil change on this employee car.

VERY HARD TO FIND. GPS takes you to a storage place or car garage. The rental facility is loacated inside the Reading regional airport. The sign is tiny and very hard to miss. It is loacated next to the Hilton hotel.

My last rental experience was great. Transaction was smooth and the service I received from Gisel Gomez was excellent. This is the second time I've rented from Budget and will definitely do so again.

I attempted to rent a car here today. I reserved online yesterday and I got a confirmation email stating that my reservation was “all set” for the designated time of 8 am today. Upon arriving to the airport to rent my car to drive 8 hours away...the woman at the desk nonchalantly said “oh I was about to call you because we don’t have any cars available”. So upon hearing this, I naturally was quite upset because I made the reservation yesterday, I need to drive back home 8 hours away because I work very early in the morning- which is why I made my reservation for first thing in the morning to get on the road. I would have discussed this with her further, but then she changed her story (meanwhile I hadn’t said anything else except “you really don’t have any cars?”) Then she states “I tried calling you, you don’t have a working number listed”. This is when I had to walk out. Because I do have a working number listed—-the only telephone number I list on anything because it’s the same and only telephone number I’ve had for 10+ years (my cell phone number). And funny how the story started at “I was about to call” and now 45 seconds later it’s “I tried calling but you don’t have a working number”. If there’s one pet peeve I have; it’s customer service employees trying to avoid accountability. The entire experience ruined my trip plans when all she had to do upon arriving to work this morning was call me to let me know. Instead, I drove 30 minutes to her store to be turned away; now I had to make a reservation at the next closest airport 45 minutes in the opposite direction. Very, very upset.