Enterprise Rent-A-Car

We were picked up at the Omni Bedford Resort in PA. Our consultant worked to make it work. Even though the branch had just opened up because of Covid-19 and he was running solo he was most accommodating. That branch only had two vehicles available and we rode home in a Pathfinder. Our local Carmel IN on 96th St. staff was also helpful in explaining how we could pick up a vehicle in PA. Thanks for making our trip home a safe one.

Absolutely terrible they have a rewards program that two years in a row I've rented a vehicle and still they have no record as far as rewards are concerned. I reserved a pick up truck online 3 weeks in advance. They call 4 hrs before I'm scheduled to pick up vehicle and tell me no pickup truck of course I'm going on a hunting trip so now I'm beat. So they give me a Ford escape I return it a day early and get charged for following day. I will never use this company again. Not too mention there is never anybody at the office location for you to talk to.

I have been renting from Enterprise for work for 13 years. Had a small dent in hood of car that needed reported. Person working at local office was rude, insensitive and actually at one point threatening in his behavior. Exactly what kind of customer service training are they using these days? Extremely disappointed. Thankful for my State Farm office who dealt with the claim so I could step away from the situation. Love State Farm.

The Somerset PA office is terrific. Good people who do their best to accommodate to your needs--schedules, car types, return time, etc.

I will never rent a car from them again! This was the most upsetting experience I have ever had. Esp after totalling my car! I was blamed for damage that was on the car when I rented it. I seen the damage on the car however it was never discussed to look for damages! Now they are going after my insurance company. Insane!!!