Avis Car Rental

I rented a vehicle to go to SC to retrieve my items from a storage unit after having to move quickly due to a family emergency. I was told that I returned the car in filthy condition. I was told I smoked in the car. I don’t smoke. I never have. I watched my grandma get lung cancer from smoking. Why would I smoke? I was charged an additional $100+ dollars for things that I never did. The gentleman I spoke with was rude and he wouldn’t let me get a word in edge wise. I was interrupted multiple times and the whole experience was just awful. They had the car for days. Refused to email or send me pictures and waited until I got there to show me everything. Never rent a car from here. Absolutely fraudulent.

Very good experience. Erin was very helpful and polite.

The best car rental place around Erin is a very good at what she does I felt like family there,, Thank you for everything you made my vacation possible and I had a great time because of you

First let me start off by saying, two adults and a teenage child working in this building and not a singlenOne of them were wearing a face mask covering!! Shows how much respect they have for their customers safety and well being.nnThis place doesn’t even deserve one star. Terrible customer service. Paid for my rental using my PayPal credit account, when I picked the vehicle up neither numnuts there knew how to process it. I had to give another credit card and was charged $100 for a deposit which I was told would go away once the vehicle was returned. We explained to the man that the vehicle wouldn’t be back Monday August 10 before closing and he said as long as we’d have it back before 8 pm we wouldn’t be charged for another day.... vehicle returned at 7:30 pm on the day it was to be returned (August 10) dropped the keys in the return slot. Several days later my credit card is charged $83.12, called the corporate office and they explained to me that I was charged for an additional day because the vehicle was dropped off at 11am on August 11... that is incorrect. Finally able to speak to the man at the North Huntingdon office, after going back and forth he says we were charged a lower rate for the day because initially it was $90.... funny, because I was told If we did need to keep it until Tuesday August 11 that the charge for the extra day would only be $65. The lady at the corporate office offered me a 30% discount.... the man at the store told me he couldn’t issue a refund and instead could give me a future credit... HA! I said I would never be back, enterprise has never given me an issue... he hung up on me.... BEWARE!!! I filed a dispute with my credit card company to hopefully get my money back. SCAMMERS, LIARS and THIEVES is what Avis represents. Never again. Enterprise is the way to go, they even give discounts for military and first responders.

Rick is great!!! I wouldn’t go anywhere else for a rental again