Budget Car Rental

Don't waste your time here. I reserved a vehicle for our vacation and the next day they contacted me and told me that they didn't have the vehicle I reserved. I was instructed to call their customer service number and they would resolve the issue. When I called their customer service number, I was told that they did have the vehicle, but it would cost $50 more. They told me that if I didn't want to pay the extra $50, I could wait until the day of my reservation (which would leave me no option to rent anywhere else) and see if the price somehow magically went down. They basically forced me to cancel my reservation. Don't trust this company. They'll end up ruining your trip with their dishonest games.

Location is not open during hours on door or website if you do call ahead and make a reservation good luck usually only one gentleman working. If you decide to bring your car back during normal hours and are the type of person that likes to look over the car with the person and have a receipt handed to you good luck once again they will not be here. Two weeks in a row I have had the courtesy of showing up with the door locked and a closed sign hung up.nnOverall the cars are new as they should be but that about covers it.

We rented a car through their national number because, apparently, this location never answers their phone (I tried...several times). We needed an SUV to fit our family for vacation and we were to leave Friday morning. I scheduled the pick up for 8am. We received a call at 7:30am THE SAME DAY AS PICK UP that there were no SUVs available. Ummm, how's that? Isn't that what the reservation is for? To make sure that there is a car available for us to pick up? They expressed their apologies but we had literally no time to make other arrangements. One of our older children offered to stay home and not go with us so that the rest of us could go in our family vehicle (taking 2 cars was not an option). Thanks Budget. One of our children did not go on vacation with us because you did not have a car available. I wonder how the manager of this location would feel if one of his children had to stay home from vacation due to a company's inability to do their job? I plan to make sure that anyone who ever asks me where to NOT rent a car knows that they should never rent from Budget.

We rented a Chevy Tahoe to travel from Washington State to Pennsylvania. The vehicle was nice, but we had an issue with a tire. They did take care of it immediately and got us back on the road. The only thing was contacting them to extend our rental period due to inclement weather and the tire issue. I would definitely rent from them again, the associates were very nice and helpful.

The vehicle was great and the price was better than all other car rentals out there!