Enterprise Rent-A-Car

I love renting through Enterprise cuz their customer service is superior to other rental car places. Their prices are unbeatable and the models of vehicles are excellent!!!nJust an FYI to all there is a $200 deposit when renting which is normal for rental car agencies now but upon return of vehicle i have gotten it back within one day!! Love the employees at ENTERPRISE!!

I rented a car through Enterprise last week while in Walla Walla for the weekend. They were kind enough to deliver the car to the FBO at the airport where we parked our plane. The drop off employee did a walk-around with me, and we noticed a scratch on the passenger rear wheel well fender. She noted it in her paperwork and off we went. Hours later, I noticed the fuel level was less than half, so I got fuel and kept the receipt. Apparently, they have a “match” policy, where I only needed to return the car with the same amount of fuel as when I picked it up. That would have been nice to know up front, but they reimbursed me my fuel cost, so that was good.nTwo days after I returned the car, I got a call from the Enterprise office. They left me a message saying there was a scratch on the fender that wasn’t there before I took the car, so I needed to call them back to arrange for resolution of the scratch. After playing phone tag, I finally got to talk to them about the situation and explain that the scratch was already there, which I witnessed was noted by the drop off employee. The lady said that nothing was noted, but she would follow up with the employee. I explained that I would have appreciated that she follow up with the employee before concerning me with it to make sure they didn’t forget to note something, but this didn’t make sense to the lady. She was insistent that she should bother the customer first. In the end, they took responsibility, but what a waste of my time! I’ll give them another chance, given the ease of picking up the car at the FBO, but hopefully the next time goes smoother like I’ve always experienced with AVIS.

In the agency where I work, we rent four vehicles from Enterprise every day to handle staff travel in a two county area. Additionally, we rent vehicles for long trips to attend seminars, meetings at our head offices in Portland, job fairs, events, etc. Our experience with our local Enterprise office has been outstanding. The staff are friendly and service oriented. The vehicles are always clean, nicely equipped, and reliable.

Everything was good except for the fact they told me my car would be safe parked on the nearby street, and ofc I come back to find my window busted in and everything taken out of my car

Great experience every time. I request a sporty car and they provide. I have e rented many times from Enterprise, and will continue when I need a rental. Thanks guys!