Hertz

Good communication during the transaction and a nicely upgraded rental based on availability.

Horrible experience!!!! Wish I would have read the reviews first since I’m not the only one who got screwed over by booking sites and the location being closed. Now I know never to book through a car rental company without reading reviews first!!nnI am very upset with this company and will never rent from them again! I had a car reserved for 4PM at the Redding Municipal Airport on a Saturday. I thought that if I was 15 minutes late I would be fine. I show up at 4:15 and they were closed!!! Here I am stuck at the airport along with another lady who got there shortly after 4 and they are closed, no other rental car companies opened at the time and the most they can do is apologize for the inconvenience? How about a phone call alerting me that they are closing for the day and if I have any chance at leaving the town and not getting stranded I need to get there ASAP! Why during the time I reserved the car would they allowed me to pick up the car at the exact time they close?nnBudget has much better reviews and I will be booking with them next time!!

I live in Redding and regularly rent from this location. This past Saturday someone behind the desk called me to alert me to their closing at 4pm (the exact time I had scheduled my pickup via Expedia). Great customer service! I sense that they are aware of the bad reviews on here and are working to be better. Thanks for a great experience! (If you are traveling from out of town, I suggest you double check times and make sure locations are open. I have noticed that 3rd party sites like Expedia are not always 100% accurate. Not the fault of this location IMO.)

I got the car I needed and it did the job I needed it to do. Good job Hertz at RDD. One thing I did that could be helpful to some of these other people is I reserved the car for during their business hours. It’s amazing how well things work out when you use your head and are thorough.

If I could leave a zero star review, I would.nMy reservation indicated a pick-up time of 5:45, when my flight landed but they close at 5:30 and I was unable to pick up a vehicle and had to call an Uber. I called their customer service number multiple times and was unable to get ahold of anyone. I returned the next day to ensure I had not been charged for the vehicle. The woman at the counter with quite the scowl was vey short in her responses and tone. It was very obvious she had no desire to be there. I will not make the mistake of booking with Hertz again.