Thrifty Car Rental

Wish I could give it ZERO stars. Agents and manager rude and very snide. No one to check in the cars so you have additional charges show up that you are told you cant dispute even after they have had possession of the car for 14 hours. They don't work well with the online booking companies Was told they did me a favor renting to me since I didn't have a flight itinerary like their policy demands for rentals. The booking company policy says I only need a flight itinerary if using a debit card which I wasn't.nAlso after being told by the manager that he would brush off any compliant made to the corporate office. I still made the compliant to corporate because I am hoping the car company and standards I was accustomed to in the past by Thrifty are still there.nLove the location and ability to pick up a rental after working an evening shift but will pick a different car rental company at this location in the future.

This is the first and last time I'll ever use Thrifty. I had a car for about 4 days, no incidents, no prior damage that I could see when I picked up, and certainly no damage after I dropped it off. After I got my invoice, Thrifty decided to charge me over $100 for a rock chip without even calling me first. I immediately called them saying there was no rock chip during my watch. They said they'd look into it and call me back. No call, just another email saying it was my fault. I experienced no rocks hitting the windshield during my possession of the rental and certainly didn't notice anything when I dropped it off. They wouldn't even call me. What kind of customer service is that? Don't use Thrifty people, and certainly not from Spokane.

Zack at the Spokane Airport Thrifty location was super friendly and extremely helpful. I needed a rental car last minute and he was able to find me a vehicle quickly and at a great rate. I really appreciated his professionalism and assistance.

I wish there was a no star rating. The person I spoke too told me his name was Zak and when I ask for a manager, he said he was the manager. If that was the case, thrifty needs to fire him and actually hire someone with managerial leadership skills because that little boy had a very rude attitude, too young to be a manager with no people skills and he did not care at all that I was going to give thrifty a one star rating because it did not affect him and thrifty was not gonna do nothing about it. Never again I will rent from thrifty anywhere. I’ll pay that extra one to five dollars to go with hertz, advantage or enterprise that actually has customer service. DONT WASTE YOUR MONEY HERE PEOPLE. Take into consideration the one star ratings on here.

Overcharged by $180 dollars from my original quote. Tried to talk to a managers but only got txt threats that they were sending my bill to collections. I can’t believe how crooked it was. Originally quoted $160. Ended up paying $340. Absolute trash of a business. Me, my family, and any of my friends will never use Thrifty again. Good job on losing business. USE ANY OTHER OPTION BUT THRIFTY.