Budget Car Rental

I wouldn’t even give a 1 star. Vehicle had offensive odor smelled like something had died. The vehicle I was put in was not vehicle I had prepaid for. I was told it was upgrade. It was definitely a downgrade . My clothing and purse still smells like this car. Disgusting experience. I told 2 employees upon returning vehicle and they had nothing to say. I won’t be returning .

Budget car rental was wonderful. The car they provided us with was very very nice. I would use them any day of the week

Booked a van for my family to drive back to California weeks in advanced. Yet when I got there they gave there last van to someone else. Even though I literally called the night before and they told me it would be there. End up with a bigger car that took more gas then the van and was told that was my only option,Since I had to leave the next day to return back home/ work. Never will use them again. Terrible customer service. Felt like they did even try to help at all. Was a take it or leave it attitude.

Outstanding customer service provided by the agent. Overall great experience. Thank you!

Every single time I rented from this place they didn't have the car or truck I reserved available even if the reservation was made weeks ahead of time. Every single time they have lots of excuses. Some time they come up with something and you endup getting some vehicle but not what you reserved. Their moving trucks are in horrible condition. Last time I rented a moving truck, reservation was done 4 weeks in advance, but when I arrived they said they didn't have anything available. They even had 2 trucks parked in their yard and when I asked about those 2 trucks I was told that the trucks are reserved for other clients that paid much more than what I paid for my reservation. Then I was advised to go and try at uhaul. Very unprofessional. I am done with this place forever.