Budget Car Rental

I’d like to let everyone know especially my service members and family members and veterans about the budget rental car place in Tacoma Washington at first the customer service was very good and after I informed him that I would be returning my car early there was a confusion and they told me I would not be charged for dropping it off in Lakewood Washington and trying to work with the budget Rent-A-Car automated service and themResulted in lots of excessive stress I would highly advise you to seek others rentals and if you use budget Rent-A-Car please make sure that all the details are covered and annotated in the contractnnI will say that the budget Rent-A-Car automated service and their customer service needs to take a look at their abilities and I mean when you’re talking to a person from a foreign country that you cannot understand they should transfer you to someone who can speak the right proper language of that personThis has been an issue with several other friends of mine and myselfnnI highly advise any of my fellow servicemembers family members veterans to seek others rental companies

Ive been renting from these guys for years, when Ruslan ran this place i never had a problem. His service was good and billing was always upfront. Then that all changed when he left. My first rental from them after he left was horrible. My wife picked the car up and after being checked in at noon she didn’t leave there till 12:45 (waiting on them to clean the car) They rented us a car with expired tabs, drove into Idaho and was pulled over. I then had to drive that car 1+ hour (one way) to the Spokane airport to swap the cars out. When my wife returned the car to Tacoma we were charged over a $100 in services we didn’t opt into (roadside service and xm radio) along with a late fee for returning it at 12:30. I called the 1-800 number and complained, it took awhile for them to return the $100 in service fees.nAfter all that hassle I thought the nightmare was all over, but I was wrong. A few weeks after the rental I received a letter saying I was being charged a $250 cleaning fee for “DIRT in the smoke smell of the vehicle.”nThe car was clean when we returned it, no excessive dirt and nobody in the car smokes. I called and complained to the 1-800 number again and am waiting back from them.

I am writing to express my dissatisfaction with the quality of service provided on four separate occasions over the course of my 53 day car rental.nnFirst, on the day of pick-up, the sales representative (Miriam) at thenpick-up location knowingly attempted to rent me a car lacking a vehiclenregistration slip. By informing her this was illegal, she provided me andifferent car and I addressed this with the manager (Jason) at a laterndate. The manager agreed to take care of this internally.nnSecond, the vehicle provided had a slow leak in a tire on 16AUG,ntherefore I drove 2hrs round trip to/from SeaTac to pick-up anreplacement vehicle, as neither Tacoma nor Lakewood locations had any replacement vehicles available for pick-up, the vehicle did not come with a spare tire, and emergency roadside assistance would only agree to tow the vehicle and pay for my Uber to the airport (i.e. they would not bring a spare tire and replace on scene).nnThird, on 11SEP my replacement vehicle key fob battery and car battery both died, requiring emergency roadside assistance and towing.nnFourth, there was a discrepancy between my original rentalncar agreement and charges made to my credit card amounting to $126.64. Budget Customer Service assured me via email on 19SEP that the management team (per my request) would review this case and respond within 72 hours. It is now 24SEP with no response. I disputed the charge through my bank and they are currently investigating.nnBudget without a doubt has some of the cheapest car rental prices. However, is this hassle worth it? Rent with caution, folks.

Amazing! They gave us a better deal than we could find online. So helpful and professional.

The customer service was beyond fantastic..the up grade makes moving all these cases of ud83cudf77 easyud83dudc4d hurry up spring time sip and dip tasting ud83cudf86