National Car Rental

Eric Mccambly was very professional and informative when booking my rental car for my trip to Utah! Thank you Eric for all your help! - Steven

I wanted to take the time to recognize a fantastic employee Sam Q. at this airport location. As an National Emerald Club member, used to walking down the isle grabbing a car and hitting the road. The Manchester Airport sight does not have this option in its operational practices. Sam Q saw my look of confusion, sought me out and explained there specific renal process in great detail and personally helped me at the counter as well. Great customer service is a lost art these days but Sam Q. has those redeeming skills and uses them in a positive way in helping the overall brand of National Car rental.

Overall price and rental were fine. Usually we are very happy.nDisappointed the airport branch we went to did not have the emerald isle or any of the member features and blamed COVID the same as every other company has been doing. There was no email or any notification of these changed and the attendants gave us a difficult time about getting a car to fit our situation. Maybe better luck next year...

I usually have not issued with National Car rental. However I was a surprised on my last car rental when I was told that there would be an additional mileage charge because I was picking up the car in one city and dropping it off in another city. Then I carefully reviewed my reservation and in the small print is where I discovered my error. My feedback for National is when a reservation is made when a pick up and drop off are in different cities that cost is totaled up in the final reservation.

Have rented at this location many times. The staff is always friendly and patient. All the agents at all national have been friendly and patient, but the ones at the Manchester airport terminal have gone a step above.