Avis Car Rental

Overall it was a great experience. The only complaint would be that there is a fee to cancel. The car we rented, a Chevy Equinox was excellent! Matt, the Avis employee where I picked up the car from was very friendly and helpful! thank you for making our trip to NOLA an even better one!

Car was great and service was awesome! The gentleman in the front is very polite and quick.

Fast, friendly and easy!nn317/21-Another fantastic experience. These guys are great!

After multiple unpleasant experiences at this Avis, I felt obligated to leave a feedback. This place is within walking distance to my house so I use this location a lot The agent there is absolutely useless. I think his name is Sam, an older gentleman. It’s not Matt (Matt is the younger guy and was great btw). The older agent does the absolute minimum and have never inspected the car once when I first picked up. These things are not a big deal but the few times where I had issues, you really see the incompetence of this agent. He was rude, completely useless and not even apologetic. He’s attitude was always I didn’t do it, don’t blame me, call customer service. Never once took accountability or even offered to help.n1 - rented a car that literally smelled like an ashtray. Since I was late for an appt I ended up just taking the car. I called the store shortly after to let them know the smell and he jokingly asked if I smoked. When I returned the car the next day I asked Sam if there anything he could do for renting us this ashtray. He immediately took 0 ownership and even said “what do you want me to do?” I mean you are working there, I’m sure there are some things you can do with a smoking car. Avis is supposed to have a nonsmoking fleet. Anyways nothing was done there and I had to call customer service.n2 - this happened recently. I made a prepaid reservation and stopped by a few hours later than my scheduled pickup time due to work. Our fav agent was of course behind the desk. Sam said they gave my car away because I was late and had 0 cars available. When I asked what’s the point of me making a prepaid reservation then? He told me to contact customer service again and said it wasn’t him who gave my car away. This lack of accountability is just amazing. Customer service told me with prepaid reservations, the store is supposed to hold the car for the day. I had to spend time on the phone to modify my reservation to a different place, which was farther. Missed my doc appt, and ended up paying $20 uber to pick up my rental.nIf I could gave 0 starts for this location and more specifically Sam, then I would. I hope Corporate will do something about this because his actions are driving away a lot of customers.

The broker didn't walk the car with me , he just handed me keys amd told me where it was in the lot. I noticed a rock chip and so I called no answer so I called corporate and they tried to call him no answer. The lady gave me a reference number of the report this was 20 minutes after rental and no I see a charge for it on my credit card. I rent 6 times a month and should have never stopped going to enterprise. The truck was filthy inside and out also when I picked up. They did resolve the issue and I do appreciate that.