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Enterprise Rent-A-Car

1601 3rd Ave, Seattle, WA 98101, USA

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Detailed Information

Place Types Car rental
Address 1601 3rd Ave, Seattle, WA 98101, USA
Coordinate 47.6109097,-122.3391946
Website https://www.enterprise.com/en/car-rental/locations/us/wa/downto
Rating 4.1
Compound Code JM66+98 Seattle, WA, USA

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Reviews

Annie Powers (10/20/2020)

Every time I rent from here the rental agents are so friendly and accommodating. I had another company reservation fall through at the last minute because they don’t accept debit cards and Enterprise was able to get me in a car the same day and time and similar vehicle for a matched rental price.nI think it’s great they allow rentals without needing a credit card.nI just always feel well taken care of here from their team, regardless of the location Im renting from. They are committed to cleanliness and top notch service.nI’ve since become a member so I can begin to earn rewards. Would recommend every time.

Vish Ku (10/05/2020)

Sharing the unfair experience I had with enterprise.nnI had a standard car reserved with an employee offer code($32). When i went to get a car, standard car was not available and i was asked if i would like to upgrade to a full size. I accepted and displayed my employee badge(to make sure i get the employee offer for the available class). Couple of days later, I noticed my credit card statement that my reservation was charged at normal price!. If i had reserved full size car instead of standard size in the first place, i would have got the car for $38(with EMP offer code) but now i have been charged with $52. Enterprise was under obligation to provide me a car because i had a valid reservation. Instead they charged $15 as an upgrade charge on top of $38 car price.nnWhen contacted their customer care, i faced an outright rejection saying that I accepted an upgrade. Yes I did accept, But I am not asking for a free upgrade. All I am asking is apply my damn employee offer code to full size car as wellnnI was given a number to their superior at the end of customer care conversation. I am not contacting. I don't need my $15.nnKeep my $15 and keep my 1 star forever.

Marcus James Pimpleton (11/18/2020)

Had an easy time booking the rental and returning the car. I originally booked a luxury model . When I arrived at the downtown location, I paid in the office downstairs with my debit card and then went upstairs to the third floor to retrieve the vehicle. When I went to pick up the vehicle, the attendant upstairs indicated that since I had paid with a debit card I could not get the luxury model that I had been charged for. I was confused as to why they did not tell me that when I was downstairs so I could have just paid with a different card. Rather than going all the way back downstairs to restart the process and switch payment methods I ended up accepting the downgrade, although they still charged me for the luxury model and I had to request a discount be applied for the difference when I returned the car. With the exception of the bait and switch, it was an overall smooth in and out experience and next time I will just know to use a credit card instead of a debit card to get what I actually wanted.

Rochelle Reinke (08/11/2020)

Enterprise staff were friendly and helpful throughout our rental! We initially had problems locating the rental facility, as we rode the light rail too long, but they took time to help us reroute! They were able to upgrade us as well! They were easy to work with during check-in as well! Will definitely be going with enterprise with our next rental!