RROA Car Rental

Best experience I have ever had. They are super flexible and helped me out when NOBODY in Orlando would rent me a car. Accepted my debit card with no problem and gave a brand new Ford Explorer. Would be coming back next year.

PLEASE READ AND HEED! We had a rental reservation for our family vacation in April 2021. When I called to confirm the reservation and pick up from the airport, the RROA manager told me they were not honoring the reservations. She quoted me a price 2x what we booked for. She said the only justification was all of the car rental agencies were booked so they were doubling their prices. We had to scramble to get another reservation with Budget. BEWARE OF SHADY BUSINESS PRACTICES! AVOID THIS COMPANY!

I am amazed by the level of customer service that this company had towards me and my family. We had a big group coming in all full of family members and they to courtesy to pick us up at the airport with their gigantic shuttle FOR FREE. Not to mention that they gave us a minivan for my other family members for a price that was reasonable compared to what other companies were offering to us. The minivans were clean and brand new and we had the trip of a lifetime thanks to these guys. They gave us a hand when nobody else would.

I was promised a car through hertz and when I arrived at the airport they had told me my credit score isn’t good enough for them to give me a rental car. After making a scene about how they charged me and left me stranded at the airport and the credit check is suppose to be checked before I travel so I’m not left stranded, the lady gave me this rental car company’s number. They picked me up from the airport and gave me a nice Jeep at a good price. My issue is after returning the car my deposit was refunded. Then the next day after the refund was deposited they charged me $119 for god knows what. They refuse to answer my calls and never sent me a email or anything notifying me why they took a $119 out of my account. Both cell number and office number are not answering and I left a voicemail and still no return call. They know my number as it is very easy to remember and it’s a different area code so they are ignoring me purposely! I feel like I been scammed out of $119.00.nNow after review was posted they called me back and told me the charge was for tolls that I passed through! I refused to acknowledge this because the lady at the counter told me to “pass right through the tolls, the scanner scans the car no need to stop” exactly what she said and didn’t tell me later I would have to pay for these tolls. They told me it’s in the contract that I rushed and signed because I was already late. Also a $30 charge was included for the gas tank being literally 1 line under full ($5-$8 at the most) this happened because of the very early flight and far drive to the airport in the morning. I had filled up full the night before! They charged me $80 for tolls I feel cheated out of because it wasn’t explained correctly, and $30 for $5 of gas missing! Tried to dispute and explain I would be a returning customer and was ignored. Was told a manager was going to call me back and never received a call back!

No one had cars at the airport and they saved my day. Great costumer service and brand new cars.