Routes Car Rental - Orlando International Airport (MCO) Off Terminal

The pick up and drop off process are quick and easy enough and the staff is friendly. The downside to this agency is the distance to the airport and the fact that they only seem to use one shuttle vehicle at a time. The recording on their phone line states that the shuttle arrives approximately every 15 minutes traffic dependent. Ended up waiting over 30 minutes to be picked up. Not a huge issue, but if you are trying to keep a schedule it could be. I have my own toll road account that I used while driving the vehicle and paid said tolls. A month later Routes charged me the same tolls and additional fees without notice. Sometimes it's better just to pay a little more for quality.

When I arrived at the airport I called for the shuttle to come pick me up. They said they couldn’t find my reservation. They found out after about 15 minutes and sent the shuttle. One I got to the car rental place it took 5 hours to get my car. I asked for the manager to call me when he got in but I never received a phone call. When I came to drop off my car they couldn’t find my reservation again. I don’t care how cheap it is! Not worth it at all.

We had an unfortunate experience. Our flight was delayed on our rental return day, so I called to check the price to keep the car an extra 2 hours. The lady on the phone checked with the location and told me it would be no charge. After we returned the car, when my credit card statement came in, we had been charged $114 for an extra day for those 2 hours. I have called and sent 16 emails back and forth with the company and they will not refund, even when we had permission. My fault was that I was vague in not saying an exact time (I said a “couple hours, 4 or 5 pm”) and they said they only approved til exactly 4 pm. Either the language barrier prevented me from understanding her exact words, but my exact question was “how much would it be to keep the car longer?” And never was it mentioned that we would be charged anything.. She said to keep it at no cost. So our extra 1 hour and 34 minutes cost Half as much as a whole weeks rental.nThe people at pick up and drop off were nice and accommodating - no other issues that would have prevented us from renting there again.

Absolutely abysmal. My family waited for over an hour at the airport terminal waiting on the shuttle. After finally getting a shuttle ride to the rental car counter, I was told that my rental had been canceled because we took too long. We had a reservation for 9:30 AM and arrived at the counter at 1:30 PM. Representative at front desk offered absolutely zero help and told me they were sold out. Left stranded in the parking lot.nnEdit: Routes clearly attempts to continue to blame this on me. Let me clarify a few aspects:nn1. We booked online and never got the option to prepay.n2. Our flight was delayed and the extremely long wait for the shuttle added to our delay. When the shuttle driver finally arrived, the shuttle quickly filled up with people who had been waiting ahead of us. The driver simply said “be right back” and then disappeared for over 30 minutes.n3. We were never informed of the cancellation. No email, no call. Nothing. We attempted to call upon arrival at the airport but could not get past the automated phone system.n4. When arriving at the rental counter, the representative simply stated: your reservation has been canceled. I asked for help and was offered absolutely none. “Sold Out” was all I was told. No apology. No offer to help in any way.nnI understand policy. I also understand a company that provides customer service even in a helpless situation. This company showed its true colors.

So glad I canceled this reservation. I read the fine print and i'm so happy I did. 1500 down for a local resident to rent a car? That is insane. That's triple what it was down to rent in LA. Read all the fine print before ever renting from this place. So happy I read the reviews before royally before screwed over. I would rather go without a car then risk not getting my 1500 back