Zezgo Rent a car

The absolute worst experience I have had with a business. I am a single mom and was traveling alone with my young daughters and was completely taken advantage of. I got a flat tire on the second day of our trip, a police officer was nice enough to change for me, I called the zezgo to let them know and they assured me that I would be fine with the spare for the remainder of my trip. Upon returning the car, while my daughters were waiting in the shuttle to get to the airport, the representative asked me to come inside. He informed me I would have to leave a charge of $500 as they didn’t have time to check the condition of the tire. I hesitantly agreed because I was afraid to miss my flight, he assured me it would be refunded and that it was protocol. Three weeks later I still haven’t been refunded my money and today was informed by the manager that they would not be returning any of my money because the tire was destroyed. Also I purchased their insurance for $270, but that didn’t cover the tire repair. I have consulted an attorney, although it is the last thing I wanted to do. But due to being discriminated against for being a single, trusting mom, I am left with no choice. The manager was rude and disrespectful to me, hanging up on me several times and even laughing at me a few times. DO NOT use this company. They are sketchy at best, not to mention a dirty, shady location.

I booked through Expedia got a great deal, until you get to the rental center.nThat's when you find out about the loss of use insurance at a cost of $70, then we have the optional $7 a day for toll use, per day.word to the wise there's a better value at pay less or any other major chain. Would not recommend!!

If I could give them 0 stars I would. First of all, they rented me a POS car that was damaged and scratched up when I picked it up. Not a big deal - it was 'cheap', so I didn't expect a super nice car. Upon arrival, they told me that my insurance wasn't good enough, so I had to purchase their insurance. Also, not a big deal, even though my Capital One credit card & Hanover insurance usually are sufficient when I rent from other companies. I got a flat tire on vacation, and returned the vehicle with the spare on it. I called them to let them know that it would have the spare on it when I came in in the morning, because we had to be on the first shuttle to the airport at 8:05am. They took our things off of the shuttle because they needed to inspect the car, and I told them we HAD to get on this one or we would miss our flight. After he argues with me, he put our stuff back in. The guy tells me that I will have to pay $25 for the repair of the tire because I didn't purchase the tire insurance - which was NOT offered to me in the first place. They refused to give me an invoice copy & contract & they're telling me that I didn't purchase the insurance. TWO WEEKS LATER, I check my credit card statement ant they charged me $260 for damages. Total nightmare!

DO NOT RENT from here. Deposit is from $250 to $1000. Hidden fees, they will try and charge you liability and say you don’t have it so make sure you have your policy handy. Most states require liability. Also loss of use insurance. They shuttle you industrial area to a small run down office. Worst experience I’ve ever had. I stick with the major rental companies, you end up paying more or the same. The car was new and clean. Same problem with a customer picking up and the car they were given had dents and ran poorly, and the attendant told them it was normal and that’s the way small cars sound. They declined that car and waited fir them to clean the car I had. At least mine was new.

Hidden fees. They took $1000 on hold incase something happens to the car. Workers constantly taking off their mask or not wearing any at all. Terrible service. By the way they ask for toll payments. The office looks run down and unprofessional. The shuttle YOU have to call for and wait for 30 minutes after they tell you they will be there in 15 minutes. Don't let the low prices fool you, I rather pay a reasonable price and have great service with no hidden fees. I'm surprised they are still in business. They are very misleading. TERRIBLE!!!!