ACE Rent A Car

The customer service experience I had here was awesome. The key to renting here is to place a reservation ahead of time. Yvonne was very personable and helpful, one of the best customer service experiences I’ve ever had. The process for renting through them was very easy and the staff there is super efficient. The vehicle we had was great! I also appreciated the flexibility in returning the vehicle and I couldn’t thank Susan enough for her service. I would recommend this place solely based on the representatives and their attention to my needs. Would rent again with this specific location

If there was a 0 star I would rate them 0 star. They charged us an extra $250 without notifying us for “smoking in the rental car” while we didn’t even smoke. I called and they said the lady that inspected the car was very sensitive to the smoke and she could just feel it. I asked to talk to the lady, they said she wasn’t there. I asked when is she coming in because I’d wanna talk to her and they said they didn’t know when she works. I called them so many time back and front to ask for some proof of us smoking in the car but they just cant give us a straight answer or let me talk to the inspector. Do not book this place it will ruin your trip.

I just read some bad reviews, but here are some facts. I booked through Hotwire.com, and I was very pleased with the car rental. Of course they are going to try to push their insurance on you, but if you have insurance plus secondary from a credit card you don’t need to take additional insurance. The agent did request my insurance card which I never experienced before. I did find her a little pushy. And I did buy the tolls for five days which cost me $58 with tax, but it was worth avoiding this headache. The shuttle drivers are the nicest! I left a gift on the shuttle, and my older daughter noticed we didn’t have it any longer when we got to the hotel. We were both so upset, and she said, I’m sure it’s gone. I drove back to ACE, and the agents and security officers were so empathetic. When the shuttle driver pulled back up from his last pickup, he had the package on the seat next to him for safe keeping. That was big!! Thank you, again!

Don't be fooled by the cheap rental price.n$350. deposit 100 miles per day allowed on car. no tolls included. you must have full coverage insurance on you car to rent one. You do not they will sell you full coverage for their car keep looking not a great deal and to boot service was anything but nice and good

This is the worst car rental company I have ever rented a car from so much has happened I don’t even know where to start. In the beginning they bought me a car that had three warning lights on it and said it was OK to take it and I said oh no it’s not. Then they informed me I could only rent the car for 28 days so I would have to bring the vehicle back and exchange it. Went there an hour and a half before I had to be at work just for them to inform me that I have to actually book it online it’s not an exchange. My current vehicle was not due back until 7 Pm that night and I was there at 9:00 AM. So they said let’s go ahead and return your vehicle so that you can re-book a vehicle I asked them to show me there was a vehicle that was ready for me to take before I returned this vehicle because I had to go to work they assured me. So when I actually booked the reservation online I showed her the phone and said this vehicle is available correct they said yes booked it return the other car just for them to tell me they did not have that size vehicle available because it had to be cleaned and it would take half hour 45 minutes that point I had 15 minutes to get to work so they upgraded me and charged me almost triple what I originally paid. But I had no choice my back was against the wall and I had to be at work. Then the tip of the iceberg I haven’t even passed that travels with me from vehicle to vehicle somehow someway I was charge for tolls on my E pass as well as toll by plate on their vehicle and a $25 per day penalty fee through their independent toll System. Called one pass I tried for days to communicate with someone about the situation finally spoke to someone who seemed like they were willing to help but their boss was not available and they were going to have a conversation with them and the boss of them would call me back never received any communication whatsoever whole month has gone by.nBottom line I urge you to do not rent from this organization they will do everything they can in their power to rip you off and overcharge you.nOn top of the fact that they are very rude in the office. I give one star just because something needs to show up but they deserve no stars!