Sixt Rent A Car

Prepaid for a van for a week in Florida. Van was clean and drove perfectly and reps where very friendly. Returned the van and got the final invoice and was charged an extra $94 with a description for “Prepaid difference.” No clue what this charge is for since I didn’t make any changes when i picked up the van. Tried to call but after multiple button pushes and prompts they tell you they are not answering phone calls. Just have that message from the beginning and not waste my time. Sent an email and have not heard anything from them yet.nnEdit: Had to select prompt that i wanted to make a reservation in the phone menu option to get a live person after waiting a few days with no email response. After a few minutes of talking to the the rep they refunded the extra cost since they couldn’t figure out what this cost was from. Pretty sure it was from I talked with the guy at the counter about unlimited tolls that I declined. Said it would take 7-10 business days to process but was back in my account in 2 days. From other peoples posts I thought I would have to fight for this but was very quick when I talked to someone. I would use them again but will make sure to keep all my paperwork.

Rented a brand new Jeep Cherokee for 8 days. The price I paid was the best around and the service was amazing. When I came to pick up, Al at the counter helped me get the SUV I wanted with a positive attitude. Check in and check out was so smooth. I'll be coming back to here as they have great prices and new cars..

We ended up getting a “free” upgraded vehicle which we ended up paying for in fees that weren’t made clear to us when we signed the rental agreement. The 4Runner we received was great, clean, ran well, was great for fitting our suitcases and car seat, kept us safe when we ended up getting rear ended on vacation. The bumper was barely scratched and bent. Overall I feel like the vehicle was great and the employees were friendly. We thought we declined all insurance since we had our own coverage but we were charged $130 ish dollars for a loss damage waiver we thought we declined. The rental agreement says we accepted it though so I feel like we can’t fight it. We were also charged $140 for gas ($9.99 a gallon) to refuel the vehicle. We weren’t offered any gas options and were not aware of how much this would cost us so this seemed like an exorbitant charge at the end of our rental period and we could have had a better option. Our rental ended up being 3 times what I thought it would cost because of these fees. I just wish they would make the fees more transparent so we weren’t surprised at the end. It kinda left us feeling not completely happy about the experience after it was all done. I think all rental companies are like this though, so I guess we know better for our next rental.

When I went to the counter service, the female who was taking care of the customers was horrible, she was super slow and then she let a person to cut in front of everyone. Because apparently he was waiting. He was not around and he was on line behind everyone else. It was very unfair, because we were all waiting as well. She did not care for the other people. Then she took forever doing his rental. She should not be taking care of customers. She did not provide a good customer service at all. Thank Goodness for the employee who came and started helping us. He was much better than her. Unfortunately I didn’t get to see her name, but she had black long hair and a heavy accent. After waiting for so long in line, when I went to the garage to pick up my car, I had to wait for the car to be delivered from outside the airport. I had to wait a long time. Also while I was waiting the two employees at the kiosk inside the parking garage were saying dirty words and were not professional at all. When I went to return the car there was no one there to guide me where to park, then I parked near the kiosk inside the garage and an employee started yelling at me, I told him that since there was no one there I thought that I had to park closer to the kiosk and since it was my first time renting for this company I had no idea of the returning process and still he was nasty to me. Finally I parked where I was supposed to and turned my keys. What a nightmare, horrible customer service, rude people. Never again! I’m sorry!

Overall car selection is fine. They have a decent selection, unfortunately its a must to stay away as they will always try to trick you into paying more then agreed. Should it be willingly or by force.nnIts been proven too many times.nnJust use other rental companies