Avis Car Rental

Super simple to use this company. Check in was easy. Rental car pickup was right at Orlando Airport. Drop off was seamless, didn't have to see or speak to anyone. Just parked the car and then received a text a little while later saying our rental was checked in. Staff were all friendly and helpful. Would definitely use them again. We got 2021 Chrysler Voyager. Seated 7 people and had great gas mileage. We used about 400 miles and only had to fill the tank once when we returned it.

Mostly a good experience. Reserving the vehicle was easy. It was also the first time I was given a choice (between 3 vehicles), which was cool. Pricing was competitive. Return was super easy and convenient. The car was brand new, in great shape and a joy to drive. The person I interacted with at the airport was very friendly. The only issues were that the line to pick up the reservation took a really really long time, and the toll option was really confusing - but it was also the middle of the night after a long flight and I wasn't familiar with the toll system in Florida at all. Otherwise, things were great!

I upgraded to a Jeep so that we could remove the top while driving g through the Florida keys. The Jeep, which had only 3000 miles on it, broke down and left us stranded twice. It took a lot of time away from our trip as well as away from the hotel that we paid a lot of money to be at. The second time it happened we were able to get it to an Avis location 13 miles from where we were staying. We were then given a Dodge Challenger with completely bald tires. I have a photograph of the chords and belts that were visible on the back left hand tire. We were extremely nervous and had to use this vehicle to drive our 3 year old daughter and hour and a half to the Orlando airport. The whole reason that we paid for an upgrade was so that we could remove the top. We would have never upgraded if not for that feature that we did not get to them enjoy. After all of that we were charged the upgraded price and never offered any apologies nor compensation otherwise. We rent vehicles at least 3 times every year and have never had an experience this bad at any agency we have ever used. For these reasons I would never recommend nor use Avis ever again. I would very much appreciate a call back from anyone that feels as though we may deserve at least that. I truly hope that no one gets hurt in either of the 2 vehicles that were rented to us and that both of them are fixed properly before renting them out in the future.

i did not receive a receipt after 36 hours after i returned the car

Other than a 45 Minute wait in the terminal due to the fact that only two agents were working the counter, everything else was fine. If there was only a way to let Avis know how many people to expect. ud83eudd37‍♂ufe0f The incredibly slow service didn't physically bother me, but there were multiple elderly folks ahead of me in line with mobility issues. I really felt for them. Counter agent that I worked with once I got there was fabulous!