Hertz

Great aside from the rental cars are in a completely different part of the airport from baggage claim. Get ready to go upstairs then back down again then back up to get to the rental cars. Make sure your bags rolls or you have additional assistance.

After standing in line for about an hour cause they didn't have vehicles, we got our SUV. Brakes were no good so I brought it back a couple days later (2 days into 9 day vacation). They told me they had no vehicles, but could get me a minivan. Just before giving me the keys, they said I need to pay an additional $700 it I don't get a car. Corporate made them do it they said. Sign the forms agreeing that they are giving me an upgrade (which it wasn't) and the cost or don't get a car. Basically vacation is over . This is almost extortion. Called corporate, sorry, you signed forms saying you agreed. What a scam. I am done with Hertz, forever. And...anyone I can tell to avoid Hertz, I will do as well. I used to Presidents Circle with them for many years......Bunch of liars and thieves.

Came through here a few weekends ago. Everybody I dealt with at Hertz was extremely professional and helpful. Car was beyond clean, and had no issues whatsoever. Will definitely use them again on the next trip.

I want to start off by saying I never leave reviews. But this experience has to be shared. If I could leave a 0 I would. This was by far the worst experience renting a car I have ever had! After waiting in line for TWO HOURS from 12 am-2 am our reservation wasn’t honored. Not to mention the guy had a serious attitude problem. As well as the other worker there I was understandably upset because I had traveled a long was with my infant, toddler and older children. These Hertz representatives made our arrival miserable. They didn’t make any valid effort to get us a rental when we had a Hertz confirmation number, that should have been honored at all Hertz locations and we were left stranded at the airport, which took an additional hour and a half to find a taxi to get us to our resort. It was completely awful. To add to all of this they had given away a majority of everyone’s reservation to someone else prior to our flight coming in. If it was for the gracious help from the Coco Keys Hertz representative we wouldn’t have gotten a rental.

Orlando in person customer service: I was told by three different employees to call customer service for my problem, they cannot help me. What is the point of even having a representative there if they can do nothing for you?nnOver the phone customer service: I am so disappointed with this so called best service awarded company. I am in the middle of a ten day long rental from hertz(2/2021) this is the first and the last time I will ever rent from the company. I have been lied to by a customer service rep named Jane, I have been hung up on by a customer service rep. They failed to make my reservation clear that the hertz agency was not at the international airport, the location the rental was for, was closed.nJane, a customer service rep assured me she had checked with her manager and made sure I would get the same price $415.78 on a new rental from the international airport. I spent 2hrs on the phone with her sitting at the airport and missing all other plans because she assured me I would get $415.78 price and then the price turned out to be $1129.00. So I called again, got a different rep that ultimately hung up on me because she could not solve the problem. What was I supposed to do? I’m on vacation and have plans, of course they know that, and know I will pay ridiculous prices because I have no other options.nAm I really expected to pay $1544.78 for a ten day rental? Is hertz so screwed up that they tell their employees to do anything to get the customer to pay? The second rental was not price matched? What an absolute joke that this company that sells itself on customer service actually has the worst customer service I have ever seen.