Thrifty Car Rental

Avoid Thrifty at all cost! Do not listen to the counter folks. I have found that they will lie to get you to accept the additional charges. Please be aware of what you will be accepting.nMy example involves the toll charge. I was instructed I would only be charged for toll usage. I used the car for 4 hours and a total of 5 miles round trip (from the airport and to the airport.) I was charged for a days total toll charge. The counter person did not explain that the charge will be incurred regardless of its use. She stated: “You are only charged if it’s used.” I called the customer service number and they were indifferent. The contract signed is the contract. I was clear—-it’s going to cost your company more money in the long run not correcting your employees deceptive tactics then to credit me for the tolls. I paid a total of $201 for 3 hours 59 minutes and the use of the car for 5 miles. Go figure..:DO NIT RENT THRIFTY AND JUST UBER. The way this company is operated—-I certainly hope new management takes over or they fail.

This is a long one, but I always appreciate detailed reviews.nnEverything was mostly smooth, as far as we were given a vehicle that fit our needs and the charges were what we expected. It wasn’t the cleanest and there were dings but we didn’t care too much about that as we just needed reliability and size. But our issue was that we had troubles with our card. First it wasn’t clear that for a vehicle of our size they will ONLY accept a credit card to put down, we don’t like to use our credit card very often so this was an annoyance but whatever. My husband had been issued a new card that didn’t come in time for our vacation so we used mine but because he was listed as the original driver they had to add me as a driver since it was my card which was an additional $13 a day, even though we have the same last name and are husband and wife just so we could use my card for the transaction. Next issue was that they ran our card, continued to put our info in and 2 minutes later to be told our card was declined. We knew we had the funds so they kept running it only for it to be declined. We only have one credit card with us so our other option was use our debit card and get a car smaller than our needs for the same price as the van we were originally supposed to be getting, we had too many people to fit in the car they would allow us to get with only our debit card and the employee kept suggesting that it was because I didn’t notify our bank of our travel (which I had) that it kept being declined, so I called our credit union and they said the transaction from thrifty was pending and the reason it kept coming back declined was because they had already authorized it, she couldn’t reverse the charges because it had already sent the funds to thrifty. The credit union spoke to the thrifty employee gives him the authorization code and then he tells us that he initially thought it went through but then his computer froze and rebooted and he couldn’t find an authorization code on his end and his manager told him it didn’t go through. So had I not called my credit union I would have been charged double and been in a car smaller than I was supposed to. It was definitely not the best business move on their part, overall the rest of the rental was simple but that experience wasn’t a great one to start our vacation with. I think it’s just very important to know exactly the amount you should be charged and watch your credit card statements closely to avoid overcharges! Also if you don’t have a credit card don’t plan to rent a car larger than a sedan.

Not good. I read the reviews and they were bad bad. I decided to rent anyways. I left the vehicle in spotless condition. I refilled the gas more than I received the car. Like many reviews here, they also tried to pull on me this gas with fuel refill.nnScam. Take pics of the receipt and miles.nnI disputed this directly with my bank to avoid wasting time with them on the phone.nnBad business practice.

By far the worst car rental location in the airport hidden fees and charges. Representative told me “should of read the fine print” asked for a manager to call me back never got a call back. Vehicle I received had a check engine light on. Extremely rude staff. Would not recommend.

Waited in line for 2 hours. Management should know when guests are expected and staff appropriately. Then go out to lot with another line, trying to get a car. Need to evaluate process.