Priceless

DO NOT BOOK THIS COMPANY! The ABSOLUTE worse customer service I have ever had in my life and completely ruined our trip. I booked our rental car with this company over a month in advanced. We arrived in Miami and call to inquire about their shuttle service from the airport to their lot and that is where the trouble began. Their supervisor rudely told me that our car was unavailable with no alternative offered, left us stranded at the airport. She offered no support/assistance and could only POTENTIALLY offer another vehicle in over 5 hours but made sure to express that I should look at other companies. I even inquired about having a car available the next day or anything to salvage the matter and their supervisor did not care nor answer a solution. This company has absolutely no empathy and after multiple conversations with them over my reservations they essentially told me “your booking doesn’t mean anything to our company and go to elsewhere”. This is heartbreaking to any traveler who decided to commit to the expectation and responsibility of ANY company to deliver the service that was promised. Now, we are scrambling to find a new alternative completely stranded in an unknown city and had to change MULTIPLE plans and reservations to accommodate this absolute disgrace of customer service. PLEASE READ THIS MESSAGE AND HEED THE WARNING. I cannot believe this company is this inhuman enough to not care about their client and know that they will completely cancel you in a heartbeat. The company puts THEMSELVES FIRST and their customer DEAD LAST. Such a shame, here’s to hoping I can save my trip. Do yourself a favor and save yours by not booking with this rental car company.

This rental agency charged me $24.99 PER DAY because my auto insurance and umbrella were not from an insurance company they accept. My insurance is with Travelers, who are higher quality than many names on the list. This was not mentioned in my reservation. This cost for 14 days added approx. $350 to my reservation. In addition, the phone number listed on the reservation was not active and I had to call the company in order to be picked up. They did not have a driver on staff since the time I arrived was not peak.

I would give them 0 stars if I could!nBy far, the worst rental car place I’ve ever been to.nExtremely poor customer service, they force you into purchasing insurance at an insanely unusual high rate, lies about the sun pass and charges you for paying with a card and not cash without disclosing it! COMPLETE SCAMMER! Do yourself a favor, stay away from these THIEVES!

You have been warned! This place is a scam! non of the phone numbers would work when we waited 2 hours waiting for the shuttle. The office is a whole in wall in a run down building. They didn’t have the vehicle we reserved and tried to up charge us for insurance bc we didn’t have 1/2 million in liability insurance on our full coverage policy. This place surprised us with additional charges that weren't part of the lease agreement and finally left us stranded with no car. Don’t believe this company has returning customers and we won’t be one of them either. I question the credibility of some of these 5/5 reviews that were given.

We rented a car well in advance of our trip. We had to call because we couldnt find the shuttle only to learn that there was no car available bc the couple who had it before “crashed it.” The company claimed they have been trying to reach us which is a LIE and the person on the phone was so unhelpful. Tried to call back but nobody picked up. I have never dealt with such a shady company and i suggest you dont bother either!