Enterprise Rent-A-Car

The worst rental car experience that I have ever had, hands down. I have a trip planned for California from the 18th to the 24th with my family of 4 and had an intermediate SUV reserved for a total of $280. Sounded pretty good to me! Upon arrival today 11/18/2020, I was welcomed by an incredibly aloof and unhelpful young woman who let me know that the only thing they had for me was a small, 4 cylinder Nissan. Anyone who has driven to California and back will know that a 6 cylinder is basically a necessity to get over the pass with 4 people + luggage. As I voiced my displeasure, I could literally see her eyes glaze over as she gave a half hearted explanation as to how the Nissan, while small and underpowered, was still classified as an intermediate SUV. She was though, very keen to let me know that she had plenty of other options for me to choose from, that only would cost me an extra $50-100 dollars per day! I took the cheapest option they had, (which I am viscerally regretting now) a dodge grand caravan with 36,000+ miles, that stinks like the hundreds of people that have driven it before me, creaks and groans when driving, has the stickiest most disgusting steering wheel I have ever had the displeasure of touching, touts a disrespectful 18 MILES TO THE GALLON and is costing me (instead of $280) $350 + deductible. I should have walked off the lot right there and then, but I needed a car. Once I got home, I lost full composure and called to speak with a manager. The gentleman that answered the phone was equally as unhelpful as the agent who rented me the van. His idea of resolution was to offer me a discount on an upgraded vehicle, an Audi for $520 + deductible. I politey declined and hung up. I'm sick to my stomach just thinking about this abhorrent experience and the situation I now find myself in. I highly discourage anyone from coming to this location if this is the way they treat their customers.

Don’t rent a car from this place , totally waste of time , zero costumer service , my friends and me went to rent a car there since my friend doesn’t have a credit card he had to pay with debit card and they told us they will charge $200 more for deposit we got that and I told them to wait because I was going to send money to my friends account , when they run the card before wait me after all process they said card declined and they can’t use the same card in 24 hours , they tried to put me as a second driver to charged more per day it is unacceptable when I explain she was so rude i think she did it because my friend couldn’t speak English when I say I like to speak with the manager she said she is the manager wow her name is ANNA , the worst rent a car I have ever seen

I was willing to rent a car from this place. The manager, Anna wasn’t helpful at all and she was very disrespectful. The other girl working there was very nice and she was trying to help but Anna was straight up rude and wasn’t helping us. Because of Anna’s manner I canceled our reservation and rented a car from somewhere else.

The staff at the Kirkland Branch was amazing. Great deal on the vehicle. Be renting from these folks from now on.....nnUpdate: Just got back from my vacation. The truck I got was amazing. My Lariat Chariot

Manager, Anna at this facility was incredibly disrespectful and was not helpful. After attempting to resolve my bill, she kept interrupting me and eventually hung up on me. Then when I tried calling back, she put me on hold without picking up. I called back and another individual by the name of Braven assisted. He was incredibly helpful.nnIn addition the rental car that I was given kept having it's service warning come up stating an oil change was needed from the moment I turned it on. What the heck are they doing when it comes to makings sure their cars are ready to be driven?